Senior Casualty Claims Specialist, Attorney Represented - Central or Eastern Time Zone

Liberty Mutual Insurance•Indianapolis, IN

15d•$61,000 - $126,000

About The Position

Liberty Mutual is hiring a Senior Claims Specialist for its Personal Lines Casualty Attorney Represented team. The role manages attorney-represented and litigated auto and homeowners bodily injury claims, investigating and resolving claims and providing prompt, quality service to policyholders for claims of mild to moderate severity or complexity. The position follows a Central or Eastern time schedule. Work arrangements depend on proximity to a Liberty Mutual Claims office: candidates living within 50 miles are expected to work onsite at least two days per month, while candidates living more than 50 miles away may work fully remotely. The start date is January 11, 2027. Applicants residing in Washington state, California, or the District of Columbia are not eligible at this time. Attendance and active engagement during training are mandatory.

Requirements

Strong written and oral communication skills.
Good interpersonal, analytical, investigative, and negotiation skills.
Demonstrated competency in legal liability, general insurance policy coverage, and state tort law.
A bachelor's degree or equivalent experience and at least 12–18 months of directly related experience, or the capabilities, skills, and knowledge normally acquired through that combination.
Ability to obtain proper licensing as required.

Nice To Haves

At least 1 year of Personal Lines third-party auto casualty experience.
At least 1 year of attorney-represented experience.
Experience handling litigated third-party auto casualty claims.
Experience handling uninsured and underinsured motorist (UM/UIM) claims.
Customer service experience.

Responsibilities

Manage, investigate, and resolve claims; evaluate coverage, liability, and damages; and settle claims within prescribed authority levels.
Identify potentially suspicious claims and refer them to SIU; identify opportunities for third-party subrogation.
Prepare for and attend trials, hearings, and conferences, and report claim status to Home Office and local management.
Confer with trial counsel and prepare trial reports.
Communicate with policyholders, witnesses, and claimants to gather claim information; refer tasks to auxiliary resources as needed and advise on the proper course of action.
Respond to written and telephone inquiries, including status reports.
Ensure the adequacy of reserves.
Maintain the security of claims financial processing and information contained in claims files.
Update files and provide comprehensive reports as required.
Manage the practices and billing activities of outside and in-house counsel.