Senior Case Manager

Samaritan Daytop Village•Brooklyn, NY

1d•Onsite

About The Position

Under the general direction of the Assistant Program Director, the Senior Case Manager ensures the smooth operation and coordination of case management services in accordance with program goals, targets, and performance outcomes. The role provides case management and advocacy services to an assigned caseload and participates as a member of an interdisciplinary treatment team to facilitate client recovery and rehabilitation.

Requirements

High school diploma or equivalent and five years of experience, preferably supervising Case Managers in transitional or shelter programs or a related setting; OR an associate degree in Human Services or a related field and at least two to three years of experience supervising Case Managers in transitional or shelter programs or related settings; OR a bachelor’s degree in Human Services and at least one to two years of such supervisory experience.
Working knowledge of substance abuse treatment modalities and client self-help or support modalities.
Ability to work a flexible schedule as needed in response to participant and staff needs.
Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.

Responsibilities

Coordinates, guides, and supervises activities of direct reporting staff, including providing direct supervision of Case Managers.
Communicates contract requirements to staff and leads or participates in administrative and staff meetings as required.
Troubleshoots problems and makes decisions in accordance with program policies, procedures, and protocols.
Monitors clients’ progress toward goals and documents progress in notes.
Periodically reviews case documentation for accuracy, completeness, and clarity, and audits client files.
Directly manages a case portfolio of approximately 25 clients.
Helps monitor the therapeutic environment, ensuring behavioral guidelines are followed, a therapeutic milieu is maintained, and interpersonal relationships remain positive.
Provides individual counseling and facilitates caseload and other assigned group meetings.
Provides psychoeducation and counseling related to chemical dependency and relapse prevention.
Administers appropriate behavioral interventions as needed.
Participates in assessment screenings to determine client needs and preferences, and collaboratively formulates and implements treatment, transition, and discharge or continuing-care plans with clients.
Attends scheduled case conferences and other meetings.