Senior Case Manager (Participant Support Services)

Goddard Riverside Community Center•New York, NY

2d•Hybrid

About The Position

Goddard Riverside is seeking a Senior Case Manager to serve as the central point of contact within the Social Support team for staff and participants. This role reports to the Manager of Participant Supports and will manage a caseload of the highest-need participants, support the supervision of Participant Support Specialists and task manage interns, oversee documentation, database auditing, and workshop and case conference coordination. The Senior Case Manager will work closely with the Manager of Participant Supports to integrate trauma-informed practices across the program and to build staff capacity, ultimately ensuring participants receive timely, high-quality, and compassionate support. The schedule is Monday-Friday, 35 hours per week.

Requirements

Bachelor’s degree in Social Work, Psychology, or closely related field
3-5+ years of case management or social services experience required

Nice To Haves

MSW or LMSW or actively pursuing
SIFI certified
Experience with trauma-informed care and crisis intervention practices.
Bi-/multilingual a plus.
Experience supervising staff and/or interns

Responsibilities

Maintain a caseload of up to 40 participants, including cases directly managed and those supported on behalf of Participant Support Specialists and interns.
Provide direct services and referrals to participants for public benefits, housing, medical, mental health, legal, and other needs.
Provide individual, group, and walk-in counseling services to young adults, following all agency standards and procedures.
Provide crisis intervention and stabilization services as needed.
Periodically reassess participant needs and support progress and development by updating action plans.
Monitor cases to ensure client services are delivered in a timely manner.
Supervise the daily operations of the Social Support team, including outreach, initial assessments/reassessments, goal-setting discussions, and task delegation.
Identify and assign appropriate participants to Social Support staff and intern caseloads, with support from the Manager of Participant Supports as needed.
Provide clinical supervision to Social Support staff at least twice monthly.
Provide orientation and training to new staff and interns in collaboration with the Manager of Participant Supports.
Deliver bi-monthly in-service training to Social Support staff on relevant topics and skill areas.
Identify areas for improvement and provide ongoing training and coaching to case management staff, interns, and volunteers, in collaboration with the Manager of Participant Supports.
Oversee the implementation and management of referrals, intake processes, and assignment of participants to appropriate program tracks.
Monitor and audit databases to ensure timely and sufficient documentation, collaborating with the Manager of Participant Supports to ensure compliance with state and federal regulations.
Maintain and update a database of local referral services to share with staff and participants.
Identify program needs and develop or recommend systems to streamline Social Support services, including drafting policies and procedures as needed.
Monitor outcomes for all case management staff and report directly to the Manager of Participant Supports to inform improvements and adjustments to policies and procedures.
Maintain all required documentation and reports, submitting them in a timely manner.
Ensure the program environment is conducive and welcoming to participants with histories of social and emotional trauma.
Collaborate with the Manager of Participant Supports to integrate trauma-informed practices into services provided to participants, and to provide related training to staff, including Therapeutic Crisis Intervention (TCI) training.
Serve as a point of contact for staff and participants when the Manager of Participant Supports is unavailable.
In collaboration with the Manager of Participant Supports, develop and maintain an extensive resource and referral network for clients.
Upon attainment of LMSW licensure, hold a therapeutic caseload of 3-5 participants and provide mental health counseling under the supervision of the Manager of Participant Supports (LCSW).
Develop workshop content with Social Support staff, organize the facilitation schedule, and monitor workshop delivery to participants.
Organize and facilitate the schedule for weekly case conference meetings with staff to address participant progress and provide clinical support.
Identify and participate in quarterly professional development opportunities, subject to approval by the Manager of Participant Supports.