Participant Services Specialist

Sponsors, Inc.•Eugene, OR

2d•$22 - $24•Onsite

About The Position

The Participant Services Specialist (PSS) is often the first point of contact for all participants and visitors on campus. A PSS is skilled at prioritizing multiple tasks while providing high-quality support to participants, internal staff, and external agencies and contacts. The PSS works in a high-contact, fast-paced work environment while balancing both routine and unplanned tasks.

Requirements

Excellent verbal and written communication skills
Excellent interpersonal, negotiation, de-escalation and conflict resolution skills
Excellent customer service skills
Strong analytical and problem-solving skills
Ability to effectively organize and prioritize a wide variety of time-sensitive tasks, and to coordinate work with Front Desk teammate as necessary.
Ability to act with integrity, professionalism, and confidentiality
Ability to foster teamwork, promote process improvement, and build relationships
Proficient with Microsoft Office Suite or related software
Ability to work effectively with a wide range of people to achieve individual and organizational objectives
Flexibility in adapting to program changes and to the individual needs of participants
Committed to the mission and values of Sponsors and reentry services
1+ year performing administrative support work in a professional office environment
High school diploma or equivalent

Nice To Haves

1+ year of experience providing direct client services in a social service setting preferred
higher education degree in a related field preferred
Knowledge of QuickBooks (or another accounting software) and experience with cash drawer reconciliations

Responsibilities

Support multiple departments by providing reception of guests
Receive, answer and direct phone calls that come into the main line
Create and update records in the case management database
Complete admissions and exit forms
Process participant and organizational financial transactions
Coordinate the distribution of mail to participants and staff
Perform limited banking functions
Reconcile participant accounts and the cash drawer
Maintain organized and accurate participant files
Prepare and submit monthly and annual OHCS reports
General administrative support functions under the direction of the Finance Director

Benefits

10 paid holidays
4.5 hours of personal leave as a floating hoilday
401(k) with Sponsors’ contributions as soon as 6 months. Up to 5% with no matching required!
Our organization qualifies for Public Student Loan Forgiveness
Flexible Spending Accounts to save tax-free money for healthcare or dependent care expenses
$10,000 Term Life Insurance and $10,000 Accidental Death & Dismemberment Insurance at no cost to you
Additional low-cost insurance for Hospital Indemnity, Accident Coverage, Critical Illness, and Term Life
Employee Assistance Program (EAP), including crisis support, homebuying, financial, legal, and wellness resources, and discounts with local, national, and online businesses
Regular pay increases
fun activities