Employment Specialist/Job Coaching (S)

Triangle•Salem, MA

About The Position

Triangle has an immediate opening for a Senior Career Advancement Specialist in Day Services. The role equips adults with disabilities to achieve meaningful career and personal goals by expanding access to competitive integrated employment, collegiate pathways, and workforce readiness opportunities. The position delivers individualized and group career services, develops employment opportunities and community partnerships, and supports participants’ employment progress and independence. It also includes senior-level responsibilities such as supporting the onboarding and training of Career Advancement Specialists, leading best-practice meetings, and developing quarterly employment initiatives. The schedule is Monday through Friday, 40 hours per week, with flexibility for nights and weekends and schedule adjustments as needed to meet employment-site and participant needs. The position requires a 35-hour-per-week quota, transportation for employment-related activities as needed, and accurate service documentation and billing using Penelope software. The employee works with participants, families, employers, collegiate partners, case management, DDS, and support teams.

Requirements

High school diploma required.
One to three years of Human Services job placement experience required.
First Aid/CPR and Safety Care certification, or willingness to become certified.
Massachusetts driver’s license and clean driving record required.
Personal vehicle required.
Must clear state and federal background checks.
Ability to communicate verbally.
Ability to read, analyze, interpret, and write documents.
Ability to respond to and navigate common inquiries or complaints from regulatory agencies or family members.

Nice To Haves

Additional education preferred.
Some marketing and/or sales experience preferred.

Responsibilities

Deliver individualized and group-based career readiness, employment, and collegiate pathway services.
Provide one-to-one job development, job coaching, and career planning support.
Conduct initial and ongoing assessments to support participants’ personal and professional growth.
Integrate independent living, self-advocacy, soft skills, and workplace readiness into programming.
Support participants in developing natural supports to increase independence and community integration.
Provide transportation to employment-related activities, including interviews, assessments, job searches, and job coaching, as needed.
Develop and maintain relationships with community employers and collegiate partners.
Identify, create, and expand competitive, integrated employment opportunities.
Facilitate job shadowing, training opportunities, and workforce exposure experiences.
Monitor supported participants’ job performance, workplace behavior, and satisfaction.
Troubleshoot employment-related concerns with employers and stakeholders professionally.
Meet and maintain a 35-hour-per-week quota.
Support onboarding and training of new Career Advancement Specialists across the department in collaboration with the management team.
Lead or co-lead monthly best-practice meetings with the Employment Team.
Design, implement, and evaluate one new employment-related initiative per quarter.
Produce and manage supported employment schedules and monitor contract utilization.
Submit accurate daily billing and documentation using Penelope software.
Contribute to monthly ISP/Life Plan progress notes and goal tracking.
Collect and maintain data related to ISP/Life Plan goals, behavior plans, and employment outcomes.
Collaborate with Case Management to ensure participant goals are met.
Participate in ISP/Life Plan meetings with DDS, participants, and support teams as needed.
Maintain regular communication with families regarding employment progress and needs.
Participate in team meetings, supervision, and department planning sessions.
Flex the schedule as needed to meet employment-site and participant needs, and notify management of changes.
Adhere to Triangle policies and procedures and foster a positive, solution-oriented culture consistent with Triangle’s mission.
Promote employment, self-advocacy, and independence; serve as a role model; maintain a respectful attitude; communicate regularly with a supervisor; and manage and prioritize workload efficiently.