HUD SR. CARE COORDINATOR - Patchogue, NY

Economic Opportunity Council of Suffolk Inc•Patchogue, NY

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About The Position

The HUD Rapid Re-Housing Senior Case Coordinator reports to the Director of Homeless Services and provides case management and housing support to participants experiencing homelessness. The position helps households obtain and maintain permanent housing, coordinates services, and supports housing stability and self-sufficiency. The Senior Case Coordinator also mentors Case Managers, assists with complex cases, and helps resolve barriers to service delivery. The role includes assessing participant needs, strengths, income, and housing barriers; developing and reviewing housing stability plans and budgets; coordinating referrals and advocacy; helping participants access public benefits and employment resources; and supporting housing searches, applications, landlord negotiations, inspections, and lease reviews. The coordinator also handles financial assistance documentation and payments, monitors participant progress, maintains confidential files and timely HMIS entries, and contributes to staff guidance, program procedures, and compliance with contract requirements. The position requires a valid driver’s license and insured vehicle. A PPD/TB test is required, with proof of results no more than one year old.

Requirements

Strong verbal and written communication, organizational skills, and attention to detail.
Ability to work as part of a team, listen effectively, and build respectful, trusting relationships with participants.
Proficiency in Word, Excel, PowerPoint, Outlook, and internet housing searches; ability to learn and use HMIS and agency documentation systems.
Knowledge of mainstream benefits and skill in community resource development; experience working with the homeless population is a plus.
Bachelor’s degree from an accredited college, or an equivalent combination of education and experience.
Minimum of two years of case management experience.
Valid driver’s license and insured vehicle.
PPD/TB test required, with proof of results no more than one year old.

Nice To Haves

Experience working with the homeless population.

Responsibilities

Support participants in obtaining and maintaining permanent housing through services that promote housing stability and self-sufficiency.
Assess participant needs, strengths, income, and housing barriers; develop and regularly review housing stability plans, goals, and household budgets.
Coordinate services, advocacy, family meetings, and referrals to housing providers, treatment services, employment programs, and community agencies.
Help participants access public benefits, including Public Assistance, Medicare, WIC, TANF, SNAP, and SSI/SSDI; advocate for services and follow up on referrals.
Assist participants with employment and opportunities to increase income through job training, benefits, and other resources.
Assist with housing searches, rental applications, and landlord negotiations; build property owner relationships and support landlord outreach and education.
Collect and verify landlord and property documentation, including applicable deed, title, tax bill, and foreclosure searches.
Complete rent reasonableness reviews and verify program rent limits and affordability before submitting housing requests.
Conduct and document housing inspections using applicable HUD standards and agency-approved checklists; track repairs and complete required reinspections.
Review leases with participants, explain rent obligations and tenant rights, and communicate with participants and landlords to address housing concerns.
Prepare and review financial assistance packets, submit them for approval, coordinate approved payments, and retain receipts with purchase orders and supporting documents.
Monitor participant progress through home visits, phone calls, and meetings; complete reassessments and help participants plan for the end of assistance.
Maintain accurate, confidential participant files and timely HMIS entries; compile participant information, monthly activity data, and housing updates.
Mentor Case Managers, provide guidance on complex cases, troubleshoot service barriers, and assist with training and supervision of new staff as assigned by the Director.
Assist in developing policies and procedures and review housing and program activities for alignment with contract requirements; report concerns to the Director.
Participate in team meetings, case reviews, supervision, and training; provide participant education, transport participants when authorized, and perform other duties assigned by leadership.