Senior Capacity Planner

DigitalOcean•Seattle, WA

9d•Hybrid

About The Position

DigitalOcean is seeking a Senior Capacity Planner passionate about building programs and playbooks to ensure internal teams reliably and predictably receive the physical infrastructure they need. This role involves partnering with internal teams that deploy bare metal servers, developing playbooks, processes, and tracking mechanisms for smooth infrastructure provisioning and maintenance by Cloud Operations. The position also includes owning the coordination of budget requests, procurement, and deployment for new hardware to support these internal customers, acting as the primary contact for capacity augmentations and bridging the physical infrastructure layer with the software and systems running on top of it.

Requirements

5+ years of experience in capacity planning, infrastructure operations, or program/project management in a technical environment
Strong cross-functional communication and stakeholder management skills, including working with both technical and non-technical internal stakeholders
Experience working with bare metal or physical server infrastructure
Solid understanding of containerized workloads (e.g. Docker, Kubernetes) and how they consume underlying physical capacity
Working knowledge of networking fundamentals as they relate to infrastructure deployment
Experience using observability tools (metrics, logging, monitoring) to inform infrastructure decisions
Strong program-building skills — comfortable creating structure, documentation, and playbooks from scratch
Experience coordinating budget requests and procurement processes for hardware
Ability to translate internal customer needs — both infrastructure and software-driven — into actionable capacity plans
Comfort with SQL and data visualization tools (e.g. Looker, Grafana) for tracking and reporting

Nice To Haves

Experience as a consultant or technical project manager driving nebulous projects to completion
Experience with data center inventory tools such as dcTrack or Netbox

Responsibilities

Build and maintain a program for managing internal-use physical infrastructure, from intake through deployment
Partner with internal teams who deploy bare metal servers to understand their capacity tracking needs and forecast future requirements, including how their software architecture (containerized workloads, networking, service dependencies) drives those needs
Design and document playbooks that enable Cloud Operations to provision and maintain internal customers' infrastructure independently
Coordinate budget requests for new hardware on behalf of internal customers, ensuring alignment with procurement timelines
Own end-to-end procurement coordination for internal infrastructure, from request through delivery
Plan and execute server augments on behalf of internal customers based on their tracked capacity needs
Track rack, power, and hardware capacity for internally-used physical infrastructure across data centers
Use observability data (metrics, logs, dashboards) to validate capacity assumptions and catch emerging bottlenecks before they impact internal customers
Identify opportunities to standardize or streamline how internal teams request and receive infrastructure
Build reporting and dashboards to give internal customers and stakeholders visibility into capacity status and timelines
Serve as the primary point of contact between internal infrastructure customers and Cloud Operations for capacity-related needs