Seasonal Senior Campground Ranger, Tully Lake (Full Season)

The Trustees of Reservations•Royalston, MA

2d•Onsite

About The Position

This is a limited-term, nonexempt position (up to 40 hours per week) at Tully Lake Campground, reporting directly to the Tully Lake Campground Manager. The role involves leading oversight of the daily operations and maintenance of Tully Lake Campground and its primitive camp spots, as well as retail and recreational operations. The Senior Ranger supports the manager in providing a safe, clean, and enjoyable visitor experience for campers and ensuring that the campground is operating efficiently and effectively. The position requires working each day amidst the pines and along the lakeshore, offering guests a true primitive camping experience and a chance to connect with nature.

Requirements

One to three years of experience at a campground or similar facility.
Excellent communication and customer service skills.
Strong leadership and decision-making abilities.
Ability to work effectively under pressure and in a fast-paced environment.
Ability to work flexible hours, including weekends, holidays and some overnights.
Ability to work outdoors in all elements including heat, cold, wind and rain.
Ability to lift up to 20lbs.
Work outside in a variety of weather conditions.
Able to properly respond to a variety of situations involving different visitors.
Must be able to assist visitors with carrying canoes to boat launch.
Able to care for property maintenance as needed.
Current authorization to work in the United States.
A valid driver’s license, as well as a satisfactory driving record.
A satisfactory criminal background (CORI) check.

Nice To Haves

At least two years of experience in managing or supervising staff.
Strong organizational and time management skills.
Experience in hospitality or retail management a plus.
Knowledge of campground operations and regulations.

Responsibilities

Day to day oversight of campground ranger staff.
Model and set expectations for staff as customer-facing representatives of the campground and the Trustees.
Leadership of campground operations, including the maintenance of facilities, grounds and equipment.
Ensure compliance with all federal, state and local regulations.
Support development and execution of campground/staff policies and procedures, including safety protocols.
Process reservations, handle customer inquiries and resolve complaints.
Ensure customer satisfaction by regularly seeking feedback and addressing concerns.

Benefits

Sick time: Prorated by length of service
Vacation time: Prorated by length of service
12 observed holidays, 3 floating
Health insurance: Eligible to participate in the Trustees’ health insurance benefit via Blue Cross Blue Shield (BCBS). BCBS also offers additional benefits, such as fitness reimbursement and rewards for healthy habits.
Short-Term and Long-Term Disability Insurance
Massachusetts Paid Family Medical Leave
Life Insurance
Employee Assistance Program: Free access to a confidential service that helps employees and their communities with personal and work-related issues, such as mental health support, counseling, and financial advice.
Reciprocity: Employees have access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions.
Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns.