Senior Call Center Agent
Window Nation•Fulton, MD
•Hybrid
About The Position
One Goal, One Passion - Growth is Everything at Window Nation. Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.
Requirements
- High School Diploma, GED, or equivalent.
- 1+ years of experience in a customer service-oriented or sales-oriented field.
- 6+ months of experience in a call center environment.
- Must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.
Nice To Haves
- Proficiency with Microsoft Office Suite.
- Experience with Dynamics 365 is a plus.
- Someone with a “team first” approach who demonstrates a desire to lead, coach and train others.
Responsibilities
- Make and receive over 30 phone calls per hour.
- Participate in all available queue groups, including but not limited to: Outbound, SMS, Chat, Inbound, Canvass, Live Sets, Sales Support, etc.
- Assist with the Confirmations process as needed and make executive decisions on lead eligibility by qualifying lead requirements.
- Schedule and manage appointments for the sales team.
- Demonstrate subject matter expertise with Call Center Policy and Procedure.
- Exercise judgment and make timely decisions to promote smooth workflow.
- Ensure maximum productivity by exceeding goals and objectives.
- Maintain the lowest possible error rates by entering data into our system with the highest level of accuracy.
- Answers questions, provides feedback, and actively supports other Agents by assisting in Home Ownership Chat, Assistance Chat, emails, etc.
- Assists leadership with reports, projects, training, etc. as needed.
- Lead by example in all matters, including but not limited to: Attendance, schedule adherence, key performance indicators, productivity, etc.
Benefits
- Culture of inclusion that respects employees' individual strengths, views, and experiences.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
