Call Center Agent
Ruby Receptionists•Edinburg, TX
•Onsite
About The Position
Full-Time Call Center Agent At Ruby, we provide the friendly, professional support businesses rely on every day. As a Call Center Agent, you will help create positive first impressions and meaningful interactions for our customers and their callers by answering calls, scheduling appointments, and so much more. We are seeking empathetic, customer-focused professionals to join our team in-office at our Edinburg location. Because Ruby operates 24/7, 365 days a year, this position requires the ability to work a weekend day and holidays.
Requirements
- A minimum typing speed of 40 WPM and comfort navigating multiple software platforms simultaneously.
- A warm, professional demeanor with the ability to remain composed and empathetic, even during challenging interactions.
- A proven track record of self-motivation and reliable attendance.
Nice To Haves
- Experience in a high-volume call center, customer service, or administrative role.
- Proficiency in Office 365.
- Bilingual (Spanish/English) is a plus!
Responsibilities
- Skillfully handle incoming calls and web chats, serving as a helpful and warm extension of our customers' business.
- Ensure accuracy and a high attention to detail in all written communications.
- Efficiently multitask in a fast-paced environment across two monitors.
- Adhere to service quality standards, performance expectations, and maintain consistent schedule adherence to support your team and our callers.
Benefits
- Employee Stock Ownership Plan
- 401k with Matching Contributions
- Full Medical, Dental, and Vision Insurance
- 2 Weeks Paid Vacation in Year 1
- Life Insurance Policy
- Legal Assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
