Senior Business Unit Operations Analyst

Hancock Whitney • New Orleans, LA

2d

About The Position

The Senior Business Unit Operations Analyst job is primarily responsible for performing complex administration of defined procedures, preparing and analyzing reports to provide business level guidance, and working on projects with an emphasis on process improvement. This role will analyze business issues and make recommendations to maximize operational efficiency and quality and ensures compliance standards are adhered to. Additionally, this role provides subject matter expertise on supported business unit and related projects and activities.

Requirements

• Bachelor’s degree in a related field; or equivalent combination of working experience and/or training.
• 4 years of related experience required.
• Ability to learn additional systems as needed.
• Ability to research, analyze data, and derive facts.
• Ability to work in a team environment when applicable.
• Ability to work under pressure and meet deadlines.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.).
• Excellent verbal, written communication, and organizational skills.
• Strong work ethic and self-motivation.

Nice To Haves

• Related experience and/or training may be considered.
• SharePoint knowledge preferred.
• Ability to review and verify policies, procedures, and/or training materials with a holistic approach preferred.

Responsibilities

• Prepares reports by collecting, analyzing, summarizing information and makes recommendations.
• Analyzes and interprets data to identify trends and opportunities for process improvement.
• Works with managers to apply data to business goals and analytical requirements, which may include capacity planning, volume forecasting and unit costing.
• Contributes to workflow or process change and redesign and has a strong working understanding of the specific product or process.
• Creates and maintains policies, procedures, and/or training materials to maximize efficiency and customer service; identifies trends and recommends improvements.
• Defines user requirements and assists with user acceptance testing on occasion.
• Manages small to medium projects and/or contributes to task forces or project teams as required.
• Takes accountability for regular and ad-hoc reporting or process administration as owner on occasion.
• Works under limited supervision to analyze and solve complex operational, systems-related, and/or customer issues.
• Offers advice and guidance to junior staff, as needed.
• Additional duties as assigned.

Benefits

• You can grow.
• You have a voice.
• You are important.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior