Senior Business Transformation & Strategy Manager

Marsh McLennan•Houston, TX

1d•Hybrid

About The Position

We are seeking a talented individual to join our Change & Transformation team at Mercer, to support our US and Canada businesses. This role can be remote and delivered from most locations within the US, however our preference would be a major US city. Where a city has a Mercer office we would encourage a hybrid working arrangement, to ensure the building out of relationships and a broader Mercer network. Our Change & Transformation team collaborates with internal business leaders on multi-disciplinary projects that deliver impactful and strategic breakthroughs to solve their toughest challenges. This is accomplished via the leveraging of deep industry knowledge combined with cutting edge capabilities in digital, analytics, organizational effectiveness, and principles of change management. Our team possess a commercial mindset on activities they drive, focusing on end-result outcome and profitability, and bring together the best within the organization. The Senior Business Transformation & Strategy Manager partners with a group of experienced, professional individual contributors, providing them with guidance to achieve results.

Requirements

Minimum 10 years’ experience in a large multi-national and / or highly matrixed organization.
Open to considering individuals with consulting experience
Experience working within the professional services industry
Evidence of delivering projects at scale from design to execution
Confident approach in working with C-Suite leadership
Experience in delivering automation / AI / digitization programs of work

Nice To Haves

Personal integrity and sound judgement
Ability to collaborate effectively and the courage to uphold ethical standards, even under pressure
Track record of working with and advising senior business partners on strategic guidance
Demonstrated ability to understand and analyze strategic, commercial and operational issues facing a complex, regulated business, and to work with key stakeholders to arrive at practical solutions within applicable legal and ethical bounds
Exceptional business judgment and strategic thinking capabilities; crisp decision-making skills
Strong emotional intelligence, evidenced by the capacity to listen and develop relationships of trust

Responsibilities

Engage with senior business leaders to deliver targets, revenue growth and NOI improvements
Keep current on best practices and academic research papers to identify applications for improvement for Strategic Planning and Development protocols, standards, methodology and procedures
Continuously work with the business to identify net new opportunities, acting as a trusted advisor to leadership for instant reaction, medium-term consideration and long term analysis of business issues
Be comfortable leading 2-3 internal client projects, from design to execution, ensuring that delivery is timely and on schedule
Oversee process reviews, design workshops, analysis and design phases for client projects, whilst identifying process challenges and areas for improvement
Respond to internal stakeholders' requests for special projects and analyses, and lead guidance and expertise on research matters requested by stakeholders
Work with business partners and stakeholders to develop business cases, requirements, and comprehensive project plans to identify, quantify, and deliver benefits in support of strategic business objectives
Deliver on workstream commitments and report on financial outcomes
Creatively use available resources, tools, and technology to drive results
Oversee and guide the work of other planning personnel on projects, and serve as a mentor to more junior professional and support colleagues