Senior Business Transformation Manager

Moneris • Toronto, ON

4d • CA$118,000 - CA$154,000 • Hybrid

About The Position

We’re looking for a strategic professional to drive enterprise-wide process improvements and transformation initiatives. In this role, you’ll partner with stakeholders to analyze complex, evolving operations, identify high-impact opportunities, and deliver measurable improvements in operational efficiency, customer experience and revenue enablement. You’ll operate in a fast-moving environment with multiple transformation initiatives underway, where prioritization, clarity and strong execution are critical. You will lead complex, cross-functional programs, leverage data to inform decision-making, and influence stakeholders to deliver impactful, sustainable change across the organization.

Requirements

• Bachelor's degree in a related field or equivalent work experience.
• 7–10 years of experience in business transformation or a related role.
• Experience in payments, fintech or digital platform transformations (including customer onboarding and Sales & Operational platforms modernization is highly valued.
• Expertise in process optimization, automation, and customer experience practices.
• Experience leading enterprise-scale strategic initiatives involving cross-functional stakeholders.
• Strong leadership capabilities with experience leading cross-functional teams and influencing senior executives.
• Demonstrated ability to manage complex problem-solving and deliver data-driven solutions with measurable results.
• Excellent communication and presentation skills, with the ability to distill complex information into actionable insights.

Nice To Haves

• Prior industry experience.
• Bilingual English and French.

Responsibilities

• Lead and own delivery of large, complex, high-impact programs, ensuring alignment across teams and accountability for achieving defined business outcomes.
• Define and oversee execution of enterprise-wide transformation initiatives, with end to end accountability for delivery, risk management and achieving targeted objectives.
• Evaluate and implement process changes that improve operational efficiency, improve customer experience and drive measurable efficiency gains across the organization.
• Identify integration opportunities and manage communication of program changes with stakeholders, including senior leadership.
• Develop business cases and executive presentations to secure alignment and approval for transformation initiatives.
• Analyze complex data sets to inform decisions, prioritize initiatives and translate insighted into actionable recommendations.
• Drive alignment across business, technology, and customer-facing teams to enable successful implementation of initiatives.
• Guide and support cross-functional teams to deliver measurable operational and customer outcomes.

Benefits

• Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits starting from day one, and your choice of a health spending account (HSA) or personal spending account (PSA).
• Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan.
• Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace.
• Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives.
• Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs.
• Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior