Senior Business Systems Consultant

State of Indiana•Indianapolis, IN

1d•Onsite

About The Position

The Senior Business Systems Consultant communicates and collaborates with staff across the agency to assess and ensure the quality and stability of our Data Exchange and Electronic Services (E-Services) products, applications, and systems. You will coordinate across internal and external groups to achieve system solutions that satisfy the Data Exchange needs of the agency and its partners. You will analyze operational needs of both DOR and its external partners, develop solutions, coordinate processes, and execute solutions to ensure the DOR's Data Exchange needs and those of its external partners are met. Solutions must be tested in terms of functionality, performance, reliability, stability, and compatibility with other legacy and external systems. You will also act as a liaison across various E-Services functions for external partners and vendors. The ideal candidate will demonstrate a positive, collaborative, and professional attitude, along with a strong desire to succeed and contribute to the agency’s mission, vision, and purpose as defined in the Pyramid of Excellence. The ideal candidate will possess skills and professional experience in program, project, and portfolio management; technical systems; public service; and vendor coordination. They will also be an excellent communicator and collaborator who is comfortable managing across groups and effectively managing up when necessary.

Requirements

Thorough knowledge of the organization's business systems and commercial business applications.
Thorough knowledge of technical problems and solutions as they relate to the current and future business environment.
Advanced knowledge of the application of software engineering process tools.
Advanced knowledge of project management theories and practices and the ability to apply that knowledge.
Thorough knowledge of fundamental concepts, system design, relationships between various elements of the overall solution.
Ability to comprehend and translate business systems or application requirements in a meaningful and functional manner.
Ability to apply system development methodologies to oversee systems modifications and initiatives.
Ability to use logic and critical thinking to address issues efficiently and effectively.
Ability to understand the implications of new information for both current and future problem-solving and decision-making.
Working knowledge of the application of software development methodologies.
Familiarity with using and interpreting data structures and relationships.
Ability to understand how change management methodology aligns with and enhances project management and implementation.
Ability to delegate work, set clear direction, and manage workflow.
Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets.
Ability to lead, encourage and influence others to perform.
Effectively communicate both orally and in writing.
At least 5+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.
Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

Skills and professional experience in program, project, and portfolio management; technical systems; public service; and vendor coordination.
Excellent communicator and collaborator who is comfortable managing across groups and effectively managing up when necessary.

Responsibilities

Promotes the utilization of technical services to resolve business issues within the enterprise, agency, program area, division or product line.
Provides technical leadership on complex business intelligence projects and performs as a Subject Matter Expert in business or functional area.
May lead re-engineering team and act as project manager in some cases.
May participate in strategic planning processes for Information Technology Division, seeking opportunities to apply current and future service offerings to meet the needs of current and potential customers.
Develops technical standards and policies to meet the needs of customers, peers and management.
Recommends and facilitates quality improvement efforts.
May serve as a team leader providing guidance, advice, supervision and/or training to other Business Analysts.
Assists, directs, trains, monitors, and coordinates the work of less experienced staff and assists with the development of difficult and highly complex programs.
Formulates and defines system scopes and objectives through research and fact-finding combined with a basic understanding of user needs, business systems and industry best practices.
Creates process change through the integration of new processes with existing ones and communication of changes to impacted Business Systems teams.
Establishes contracts for the procurement of technical business solutions.
Establishes and maintains strategic partnerships with assigned customers in order to help them meet their business and technical needs.
Provides leadership in the development of strategic plans based on customer needs.
Analyzes business and user needs, documents requirements, devises new technical business system solutions, and translates into proper system requirement specifications.
Devises or modifies procedures to solve problems considering telecommunications equipment and systems or computer equipment capacity and limitations, operating time, and form of desired results.
Facilitates the delivery of technical business solutions.
Manages the expectations of customers, peers, vendors and management.
Establishes contracts for the procurement of technical business solutions.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

Benefits

Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
Up to 15 hours of paid community service leave
Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 on election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
Free LinkedIn Learning access