Senior Business Systems Analyst
Blue Cross and Blue Shield of North Carolina•Remote Flex - North Carolina, NC
•$89,174 - $142,679•Hybrid
About The Position
The Senior Business Systems Analyst serves as a liaison between business stakeholders, operational teams, and IT to analyze business requirements, support system solutions, and drive operational improvements. This role leverages data analysis, business process expertise, and technical knowledge to improve provider experience, optimize claims operations, and support strategic business initiatives.
Requirements
- Bachelor's degree or advanced degree (where required)
- 5+ years of experience in a related field
- In lieu of a degree, 7+ years of experience in a related field
- Business Processes
- Business Process Improvements
- IT Service Management (ITSM)
- Problem Management
- Process Improvements
- Requirements Analysis
- Requirements Gathering
- Solutions Development
- Systems Analysis
- Technical Development
Nice To Haves
- Strong analytical and problem-solving skills with experience using SQL for data analysis and reporting
- Experience gathering business requirements, supporting system implementations, and driving process improvements
- Experience developing reports, dashboards, KPIs, and operational metrics
- Ability to communicate effectively with business and technical stakeholders
- Experience within healthcare payer operations
- Knowledge of claims processing, provider operations, benefits administration, and payment workflows
- Experience with Power BI, Snowflake, Excel, or similar reporting and analytics tools
- Experience supporting provider experience or claims servicing initiatives
Responsibilities
- Analyze business processes, system functionality, and operational data to identify trends, root causes, and opportunities for improvement.
- Partner with business stakeholders and IT teams to gather, document, and translate business requirements into technical solutions.
- Utilize SQL, reporting tools, and claims processing systems to extract, validate, and analyze data that supports business decisions and operational performance.
- Investigate production and system-related issues, perform root cause analysis, and implement effective corrective actions.
- Develop and maintain reports, dashboards, and key performance metrics related to provider experience, claims operations, productivity, and system performance.
- Support projects and initiatives by defining requirements, assessing business impacts, coordinating activities, and driving process improvements.
- Lead and coordinate business testing activities, including test planning, test execution, validation, and user acceptance testing.
- Evaluate and support system configurations, enhancements, upgrades, and implementations to ensure alignment with business objectives.
- Collaborate with operational teams, vendors, and IT partners to improve service delivery, operational efficiency, and provider satisfaction.
- Ensure data integrity, compliance with change management processes, and adherence to regulatory and business requirements.
Benefits
- Medical, dental, and vision coverage along with numerous health and wellness programs
- Parental leave and support plus adoption and surrogacy assistance
- Career development programs and tuition reimbursement for continued education
- 401k match including an annual company contribution
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What This Job Offers
Job Type
Full-time
Career Level
Senior
