Sr Business Analyst - Irving,TX
Photon•Irving, TX
•$38,000 - $136,000•Onsite
About The Position
We are seeking a Senior Business Systems Analyst with strong experience in agent-facing servicing applications and core banking system integrations. The role focuses on defining requirements for internal platforms used by customer service and operations agents, ensuring seamless integration with backend banking systems. The role also offers opportunities to identify and support AI-enabled capabilities that improve servicing efficiency, fraud detection, and operational automation.
Requirements
- 7+ years of experience
- Experience in agent facing UI system and Core banking backend and interfaces
- Experience in Fraud domain, particularly in managing enterprise-level solutions for fraud detection and prevention
- Experience in KYC
Responsibilities
- Capture and document functional requirements for agent-facing servicing applications used by call center and operations teams.
- Define system integrations and APIs between servicing platforms and core banking systems.
- Translate business needs into user stories, functional specifications, and acceptance criteria.
- Work with engineering teams to deliver enhancements to agent desktop workflows and customer servicing tools.
- Analyze operational workflows to improve agent productivity and servicing efficiency.
- Collaborate with data and technology teams to identify opportunities where AI or machine learning can enhance operational processes, such as fraud detection, customer support automation, or operational analytics.
- Support testing, validation, and release of new capabilities
Benefits
- Medical benefits
- Vision benefits
- Dental benefits
- 401k retirement plan
- Variable pay/incentives
- Paid time off
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
