Senior Business Systems Analyst (12 - month contract)
The Salvation Army Canada and Bermuda Territory•Toronto, ON
•CA$105,518 - CA$158,288
About The Position
The Senior Business Systems Analyst partners with business and technology teams to design, implement, and optimize enterprise platforms such as Salesforce, ServiceNow, and Digital Experience/Digital Asset Management (DXP/DAM) solutions. This role translates business needs into clear functional requirements, supports platform delivery and integration, and ensures technology solutions drive measurable business and user outcomes. This is a temporary, fixed-term contract position of 12-months.
Requirements
- 7–10+ years of experience as a Business Systems Analyst in enterprise or digital environments
- Hands-on experience supporting Salesforce, ServiceNow, CRM, or DXP/DAM implementations
- Strong expertise in requirements analysis, process modeling, and solution design
- Experience working in SaaS and cloud-based platform ecosystems
- Solid understanding of system integrations, APIs, and relational databases
- Proven ability to collaborate with business leaders, technical teams, and external vendors
- Exceptional communication, facilitation, and stakeholder management skills
- Experience supporting digital transformation initiatives
Nice To Haves
- non-profit experience is an asset
Responsibilities
- Lead end-to-end requirements gathering across business, digital, and operational workflows
- Translate business needs into functional specifications for Salesforce, ServiceNow, and DXP/DAM platforms
- Facilitate stakeholder workshops, interviews, and design sessions to align on solution outcomes
- Partner with architects, developers, and integrators to support platform design and implementation
- Manage and trace requirements throughout the project lifecycle, ensuring scope and quality control
- Support vendor evaluation, RFP development, and SaaS solution selection
- Coordinate and support system, integration, and user acceptance testing
- Identify system or process gaps and recommend improvements that enhance efficiency and user experience
Benefits
- The Salvation Army will provide reasonable accommodation upon request.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
