Senior Business Systems Analysis Professional

Humana • Indianapolis, IN

2d • $80,900 - $110,300 • Remote

About The Position

The Senior Business Systems Analysis Professional performs analysis of business, process and user needs, documentation of requirements, cost/benefit analysis and translation into proper system requirement specifications. The Senior Business Systems Analysis Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
The Senior Business Systems Analysis Professional serves as the primary process owner and coordination point for letter configuration work within the MHK system. This associate will manage the flow of letter requests from intake through readiness, offshore configuration, quality review, testing coordination, and release readiness.
This role requires strong process management, stakeholder coordination, communication, issue resolution, and operational reporting skills. The associate will be expected to understand business priorities, ensure complete handoff documentation, coordinate with offshore configuration resources, monitor backlog aging and throughput, and escalate risks or blockers as needed.

Requirements

• Minimum 2 years of experience working within the resolution team or software configuration
• Experience in problem analysis and process
• Experience in coordinating cross-functional efforts
• Comprehensive knowledge of all Microsoft Office applications including Word, Excel, and PowerPoint
• Download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Nice To Haves

• Experience managing configuration efforts within MHK
• Experience working in a fast-paced environment
• Experience with coordinating work for offshore contractors

Responsibilities

• Performs analysis of business, process and user needs, documentation of requirements, cost/benefit analysis and translation into proper system requirement specifications.
• Serves as the primary process owner and coordination point for letter configuration work within the MHK system.
• Manages the flow of letter requests from intake through readiness, offshore configuration, quality review, testing coordination, and release readiness.
• Understands business priorities, ensures complete handoff documentation, coordinates with offshore configuration resources, monitors backlog aging and throughput, and escalates risks or blockers as needed.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance
• bi-weekly payment for their internet expense (for associates in CA, IL, MT, or SD)
• telephone equipment appropriate to meet the business requirements for their position/job

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed