Senior Business Process Analyst

Global Payments Inc.•Cincinnati, OH

1d•$86,200 - $136,000

About The Position

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Senior Business Process Analyst to join our ever-evolving Global Payments team and help shape the future of global commerce.

Requirements

Bachelor’s degree in business administration, finance, computer science or information systems or the equivalent combination of education, training, or work experience.
Broad knowledge of Worldpay' products and services, business practices and processes
Requires highest level understanding of organization’s business systems and industry requirements
In-depth knowledge of financial services industry practices, regulations and processes
Basic knowledge of one or more end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development and conversion methodologies
Advanced knowledge of the tools, techniques and principles used in business process development, documentation, and re-engineering
Advanced proficiency in at least one appropriate process methodology, e.g., ISO, Lean, Six Sigma
Proficiency in quality management methods, tools and technologies
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
Excellent training/presentation skills to educate the organization on new or updated processes
Willingness to shares relevant technical, process, and/or industry knowledge and expertise to other resources
Excellent analytical, decision-making, problem-solving, interpersonal, team building, negotiation, conflict management and time management skills
Ability to persuade and influence others on the best approach to take
Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
Is resourceful and proactive in gathering information and sharing ideas
Think like a client: We care deeply about our clients' success. We ask, listen and learn — curious to understand first. Our passion drives excellence in everything we set out to do.
Act like an owner: We take accountability — working at pace to own our outcomes. We empower each other to make decisions. We’re innovative — always finding better ways to deliver impact. Empowered – You use our initiative, taking calculated and thoughtful risks to progress
Win as one team: We value personal connections — moving forward together with clarity. We build inclusive and global teams — embracing different perspectives and ideas. It’s always ‘we,’ never ‘me.’ We’re determined to succeed together.

Nice To Haves

Background in SAAS or payments is a plus.
Proficient in Salesforce as a CRM is a bonus

Responsibilities

Plans, performs and implements process improvement initiatives, e.g., ISO, Lean or Six Sigma.
Responsible for most complex business and systems process analysis, design and simulation.
Diagrams and evaluates existing processes.
Organizes, leads and facilitates cross-functional project teams.
Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.
Utilizes data query tools to perform data analytics, summarizing data to tell performance stories and highlight tr
Recommends and facilitates quality improvement efforts.
Collects data to identify root cause of problems.
Measures performance against process requirements.
Aligns improvement to performance shortfalls.
Provides consultation on the use of re-engineering techniques to improve process performance and product quality.
May deliver presentations and training courses including measurement, analysis, improvement and control.
Surveys and analyzes best practices for techniques and processes.
May lead re-engineering team and act as project manager.
Communicates team progress.
Performs cost and benefit analyses.
Other related duties assigned as needed.