Senior Business Operations & Strategy Consultant

Truist Bank•Charlotte, NC

About The Position

Leads business management functions for critical domains within Truist’s Truist Protection Services organization - including supporting Domain leadership with strategic planning, financial and workforce management, vendor and cost optimization, and operational governance. Acts as an extension of leadership by partnering with senior executives to translate strategy into prioritized initiatives, executive-ready analysis, and measurable performance outcomes. Drives operational excellence through cross-functional collaboration with Finance, Sourcing, HR, Risk, and Technology partners — strengthening alignment between day-to-day execution and longer-term enterprise objectives.

Requirements

Bachelor’s degree or equivalent education, training, and work-related experience.
Minimum of 7 years of relevant experience in business operations or related professional roles.
Strong knowledge of business processes, technology applications, and operational management.
Proficiency in standard office software (e.g., Microsoft Office).

Nice To Haves

Prior management consulting, strategy, or business operations experience at a large financial services firm — including roles in major strategy/advisory consultancies, in-house corporate strategy or transformation offices, or technology business management functions supporting executive leadership.
Working knowledge of Fraud and/or Cybersecurity processes, operations, and supporting technology — including familiarity with common operating models, vendor and platform ecosystems, regulatory and audit expectations, and the executives and stakeholders these functions serve.
Experience operating in a technology-driven enterprise — including familiarity with software delivery models (Agile, product-aligned teams), cloud and platform engineering, application lifecycle management, and how technology investments are funded, governed, and measured.
Experience driving workforce, vendor, and cost-optimization outcomes — including FTE vs. contingent workforce planning, supplier and SOW management, location strategy, headcount/run-rate modeling, and partnering with Finance, Sourcing, and HR to deliver measurable savings or capacity gains.

Responsibilities

Supports the identification, design, and implementation of process and technology improvements within respective Truist Protection Services domain.
Supports domain leadership by driving cost-optimization efforts that enhance financial performance and support organizational objectives.
Identifies resource and service needs across the portfolio; partners with Finance, Sourcing, and Third-Party Risk Management to evaluate, negotiate, and procure solutions that meet business, technical, and compliance requirements.
Constructively challenges proposed domain demand, vendor commitments, scope expansions, and staffing requests — ensuring decisions are grounded in business value, aligned with strategic priorities, and consistent with cost discipline.
Collaborates with cross-functional teams to align business operations with technology strategies and organizational goals.
Performs analysis and creates outputs on domain performance metrics to drive continuous operational improvements.
Ensures compliance with organizational policies, regulatory requirements, and risk management standards.
Communicates operational status, risks, and improvement plans to senior stakeholders and leadership.
Provides coaching, guidance, and leadership to junior team members and supports their professional development.