Senior Business Operations & Strategy Consultant

Truist•Charlotte, NC

2d•Onsite

About The Position

Optimizes business operations by leading technology-enabled initiatives that strengthen vulnerability data governance, ServiceNow integration, assignment processes, and portfolio reporting. Partners with cross-functional teams to improve data accuracy, resolve discrepancies, and align operational outcomes with organizational goals.

Requirements

Bachelor’s degree or equivalent education, training, and work-related experience.
Minimum of 7 years of relevant experience in business operations or related professional roles.
Strong knowledge of business processes, technology applications, and operational management.
Proficiency in standard office software (e.g. Microsoft Office).

Nice To Haves

Bachelor’s degree in business administration, technology, or related field.
Experience in business operations, supplier coordination, cost management, or process improvement within a technology-driven environment.
Experience with vulnerability management data, governance, reporting, or related cybersecurity operations.
Experience supporting ServiceNow integrations, assignment rules, queue management, and reporting workflows.
Demonstrated ability to reconcile multiple data sources, improve data quality, and resolve reporting or integration discrepancies with technology leaders, vulnerability managers, and application teams.

Responsibilities

Leads technology-enabled operational initiatives, coordinating activities to improve efficiency, reliability, and alignment with business objectives.
Identifies and implements process, technology, and reporting improvements that strengthen operational effectiveness and business outcomes.
Collaborates with cross-functional teams and senior stakeholders to communicate status, risks, discrepancies, and improvement plans.
Analyzes performance metrics and portfolio reporting to support continuous improvement and informed decision-making.
Manages vulnerability assignment rules and orphan queue processes to promote accurate ownership and timely routing of findings.
Reviews vulnerability and software configuration management (SCM) data and maintains reports to ensure accuracy, consistency, availability, and portfolio alignment.
Supports the integration of new vulnerability data sources and ServiceNow requirements, including assignment logic, while reducing false positives, unnecessary findings, and duplication across vulnerability types.
Ensure compliance with organizational policies, regulatory requirements, and risk management standards.
As applicable, guides external partnerships and cost optimization efforts that support financial and organizational objectives.
Provides coaching, guidance, and leadership to junior team members.