Senior Business Operations Manager, Outpatient Imaging

Adventist HealthCare•Rockville, MD

23d•Onsite

About The Position

Adventist HealthCare's Outpatient Imaging seeks to hire an experienced Senior Business Operations Manager who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing. This role involves coordinating human resource functions for clinical staff, determining staff composition and scheduling, and providing day-to-day operational supervision of administrative, technical, and/or clinical (non-provider) employees. The Senior Business Operations Manager will collaborate with leadership to coordinate workflow, standardize processes, manage efficient operations, and support organizational growth. This position requires travel to all current outpatient imaging offices and involves providing clear guidance and support with structured processes and procedures. Responsibilities also include coordinating operational needs such as maintaining machines and equipment, procuring supplies and services, managing equipment operations and downtime, and creating purchase orders. The role supports departmental leadership in decision-making by providing data and benchmark information for capital equipment assessment and participates in strategic planning. Additionally, the Senior Business Operations Manager will identify and track new business opportunities, develop and implement standards and policies for operational aspects of patient care, and facilitate cultural change within the organization. This role is responsible for system upgrades and testing related to Patient Access computer programs, building programs for imaging referrals, and managing front desk team members and their processes. Familiarity with Press Ganey and patient satisfaction survey results is expected, along with upholding the organization's values and customer service standards. The ability to work under pressure and balance competing priorities is essential. Other duties as assigned will also be part of this role.

Requirements

B.A./B.S. degree from an accredited university in a business, healthcare or related field of study required.
Strong leadership and consensus building skills with minimum of five years supervisory experience in healthcare.
Minimum of five or more years of experience in Imaging.
ARRT R.T. (R) or RN credentials required.
Polished presentation and interpersonal skills.
Must possess top level business management, interpersonal, and facilitation skills.
Needs good knowledge of Microsoft Office and Windows-based computer applications.
Ability to work independently and handle a multi-task environment.
Strong organizational skills.
Protects organization’s value by keeping information confidential.

Nice To Haves

Master’s Degree in related field preferred.

Responsibilities

Coordinate, in conjunction with the physician leader and Director of Operations and Business Development, the human resource functions for clinical staff including hiring, performance evaluation and counseling.
Determines the composition and scheduling of staff to assure the delivery of effective and cost-efficient care.
Provides day-to-day operational supervision of a team of administrative, technical, and/or clinical (non-provider) employees.
Work with Director to coordinate workflow, standardized processes, and manage efficient operations.
Able support clinically team member with procedures and processes.
Will support with organizational growth of Outpatient Imaging centers.
Provides clear guidance and support with structured processes and procedures across the board.
Provides guidance and support to team members to efficiently do their job responsibilities.
Coordinates operational needs/requirements of office to include but not limited to maintain machines and equipment; to procure office and medical supplies, equipment, phone service, IT support, etc.
Assists in providing information for budget justification, and maintains reports and records needed to account for utilization of funds.
Manage all Supply need for the offices.
Develops, evaluates, recommends and implements methods to improve the processing of the work of the office and utilization of personnel and equipment.
Will manage all equipment operations, downtime of the Equipment’s and create PO for Services for offices.
Manage all clinic patients assist and create process for Clinics patients and work with the team to give clear direction on scheduling and proper billing.
Supports departmental leadership in decision making by providing data and benchmark information to assess capital equipment ability to meet departmental needs.
Participates in strategic planning activities to develop a plan for future capital equipment.
Identify and track new business opportunities.
Develops, revises and implements standards and policies for operational aspects of OP Imaging patient care goals and objectives.
Demonstrates understanding of how to facilitate and promote a cultural change in an organization.
Participate in hiring process of new team members which includes interviews, panel interview, interactions, etc.
Champion AHC OP Imaging culture, identify and propose innovative ways to enhance the employee experience.
Responsible for all system upgrades/testing etc. as it relates to Patient Access computer programs (i.e.; electronic scheduling book, registration functions, etc.).
Build programs that serve as a pipeline for imaging referrals.
Participate in hiring process of new OP Imaging team members which includes interviews, panel interview, interactions, etc.
Uphold the values and customer service standards of the organization.
Responsible Front desk team members and their processes.
Other duties as assigned and/or needed.

Benefits

Work life balance through nonrotating shifts
Recognition and rewards for professional expertise
Free Employee parking
Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
Paid Time Off
Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
Subsidized childcare at participating childcare centers
Tuition Reimbursement
Employee Assistance Program (EAP) support