Business Operations Senior Manager

Devoted Health • Waltham, MA

5d • $110,500 - $150,000 • Remote

About The Position

Our Payment Integrity Department ensures that provider claims are paid correctly by the responsible party, for eligible members, according to contractual terms, not in error or duplicate, and free of wasteful or abusive practices. As part of this function, the Business Operations Senior Manager is responsible for ensuring the success of Payment Integrity (PI)’s programs and processes. The ideal candidate is a self-starter who enjoys taking accountability for operational performance, solving complex operational problems and driving impact in close collaboration with cross-functional stakeholders and teams.

Requirements

• 6+ years of experience in business operations or operational leadership
• Demonstrated success in driving meaningful change and measurable operational results in fast-paced environments, with a bias toward action and a focus on continuous improvement.
• Thrives in operational execution, escalation management, and problem-solving
• Comfort with ambiguity, including unanticipated and sometimes messy issues that require ownership from triage to resolution
• Analytic mindset and ability to execute qualitative and quantitative analyses that drive impact
• Exceptional communication and cross-functional collaboration skills, with an ability to influence others
• Strong organizational skills, including prioritizing and managing multiple initiatives at once
• High degree of professionalism

Nice To Haves

• Curiosity and hands-on experience with AI tools, automation, or LLM-based workflows in operational settings is highly desired.
• 2+ years in a health tech, digital health, or healthcare technology environment (Medicare Advantage health plan and/or startup a plus)
• Experience influencing and driving change in a highly-matrixed organization

Responsibilities

• Own the daily health of the operation—monitoring TAT (Turnaround Time), clearing backlogs, and ensuring queue health remains optimal.
• Oversee operational performance and maintain the feedback loop between high productivity and rigorous audit accuracy.
• Own the end-to-end design, testing, and launch of scalable cross-functional workflows, including change management, training, and post-launch KPI tracking.
• Partner closely with external vendors and cross-functional stakeholders across Engineering, Network/Provider Operations, Claims, and Integrations to align on ongoing operational priorities, streamline end-to-end workflows, and drive shared business outcomes.
• Identify opportunities to lean out manual processes by deploying and managing AI agents alongside human staff.
• Act as the primary escalation point to resolve blockers for vendors and internal teams, ensuring they have the training and job aids needed to succeed.

Benefits

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles
• Parental leave program
• 401K program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed