Senior Business Operations Manager - Live Games

Scopely

9d•Remote

About The Position

Scopely is looking for a Senior Business Operations Manager - Live Games to join our Live Games Portfolio Team in Canada on a remote basis. At Scopely, we care deeply about what we do and want to inspire play every day - whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily. As a Senior Business Operations Manager, you will drive strategic programs and operational excellence across Scopely’s Live Games portfolio. This role sits at the center of a highly cross-functional ecosystem, partnering with Central Tech (Playgami), Live Ops Automation, Marketing, Product, and other key stakeholders to deliver scalable, high-impact initiatives. This role is the operational bridge between our game teams and central teams. You will own the orchestration and execution of critical programs—including Direct-to-Consumer (D2C) initiatives—while also leading broader business operations efforts that enable our game teams to operate more efficiently, innovate faster, share knowledge, and maximize player impact. This is a highly visible role requiring strong leadership, operational rigor, and the ability to align diverse teams around shared goals.

Requirements

8+ years of experience in consulting, banking, business operations, program management, or product operations in a complex, cross-functional environment
Proven track record of leading large-scale, multi-stakeholder programs across global teams
Exceptional stakeholder management and communication skills, with experience presenting to executive leadership
Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously
Strategic thinker with a hands-on approach and a bias for action
Strong problem-solving skills with the ability to navigate ambiguity and drive outcomes
Analytical thinker with experience analyzing and reporting on data & KPIs (Free-to-play KPI expertise a plus)
Passionate gamer (mobile free-to-play a plus)

Nice To Haves

Experience working within free-to-play gaming (preferred)
Experience with Live Ops, game publishing, or live service ecosystems
Familiarity with automation tools, workflow optimization, or operational scaling initiatives
Experience working with Central Tech or platform teams (e.g., payments, identity, CRM systems)
Strong understanding of D2C, mobile gaming, platform ecosystems, and live game operations
Experience leveraging AI tools to drive business process & project management

Responsibilities

Own and drive the strategic program roadmap across Live Games, spanning D2C initiatives, Central Tech (Playgami), Live Ops Automation, Marketing, Product, and Knowledge Sharing
Lead cross-functional program execution, ensuring alignment on priorities, timelines, dependencies, and outcomes across multiple teams and regions
Build and maintain integrated operational plans (e.g., JIRA, Airtable, or equivalent) to track progress across complex, concurrent initiatives
Partner with Playgami and Central Tech teams to align on platform capabilities, roadmaps, and rollout strategies impacting Live Games
Drive initiatives that improve Live Ops efficiency, including automation, ML/AI tooling, and process optimization across the portfolio
Collaborate with Marketing and Product teams to ensure cohesive planning and execution of key initiatives and campaigns
Establish and scale knowledge-sharing frameworks, enabling best practice adoption and operational consistency across game teams
Identify, track, and resolve risks, blockers, and interdependencies across programs
Lead executive-level reporting, delivering clear, actionable insights on program status, risks, and opportunities
Facilitate key forums (e.g., business reviews, program updates, deep dives) to drive alignment and decision-making
Build high trust and productive relationships across game teams & central teams
Continuously improve business operations processes, tools, and governance frameworks to scale impact across the Live Games portfolio