Senior Business Operations Manager, Integrity, Risk, and Regulatory Operations

Etsy•Brooklyn, NY

33d•Hybrid

About The Position

We’re looking for a Senior Business Operations Manager to help us run the Integrity, Regulatory, and Risk Operations organization and deliver its highest-priority cross-functional work. This role will lead the organization’s operating cadence, provide executive support to the Integrity, Risk, and Regulatory Operations leadership team, and lead projects with senior partners across Product, Engineering, Analytics, Legal, Compliance, Finance, and Customer Operations. This is a hands-on individual contributor role with a mix of business operations, executive support, and program leadership. We need someone who can move comfortably between preparing a business review, helping a leader make a decision, and driving a sophisticated program from planning through delivery. This is a full time role reporting to the Senior Director of Risk, Fraud, & Financial Compliance.

Requirements

Significant experience in program management, business operations, strategy, chief-of-staff, consulting, or a related field.
Experience leading complex, cross-functional programs with senior partners and multiple dependencies.
Experience in a technology, marketplace, payments, risk, regulatory, compliance, Trust & Safety, or operations environment is helpful.
Strong written and verbal communication, able to turn complex information into clear recommendations and decisions.
Excellent organization and follow-through, with the ability to handle details while keeping sight of the larger goal.
Good judgment when handling sensitive information and navigating ambitious priorities.
Comfort influencing without authority and working through ambiguity or changing priorities.
Experience partnering with Analytics or other technical teams to measure progress and impact.

Responsibilities

Develop and Lead our Operating Cadence: Lead annual and quarterly planning, business reviews, all-hands meetings, leadership meetings, and other recurring forums. Prepare clear agendas, pre-reads, updates, and decision materials; bring together decisions and make sure follow-ups have clear owners and outcomes. Maintain a practical view of priorities, risks, dependencies, and commitments for the org. Improve recurring processes so leaders and teams spend less time assembling information and more time making decisions and delivering results.
Support the Leadership Team: Help the leadership team schedule and prepare for important meetings, decisions, and communications. Synthesize input from across the organization into concise recommendations, talking points, updates, and follow-up plans. Keep leadership commitments moving across multiple teams and workstreams. Handle critical information with discretion and sound judgment.
Lead large cross-functional programs: Own large programs from problem definition through planning, execution, launch, and post-launch improvement. Define the program’s goals, scope, outcomes, owners, measures of success, and decision process. Work with partners to align priorities, resolve tradeoffs, handle dependencies, and keep execution moving without relying on formal authority. Partner with Analytics and operational teams to establish baselines, measure results, and adjust the approach when the data points to a better path. Identify risks early, recommend practical mitigation plans, and raise decisions when needed.