Senior Business Operations Coordinator

Astound Broadband

3d • Remote

About The Position

The Senior Business Operations Coordinator supports the National Sales team by providing critical operational services across billing, project coordination, and vendor management. This role partners with cross-functional stakeholders to maintain end-to-end workflow continuity, strengthen communication, and reduce duplication to drive efficiency and accuracy. This is a remote position with opportunities to contribute across multiple functions within Business Operations.

Requirements

• Rapidly acquire and apply new knowledge, including end‑to‑end operational understanding of telecommunications ordering, service provisioning, billing/accounting workflows, and project management principles.
• Leverage Microsoft Copilot to enhance business operations efficiency by automating routine tasks, accelerating data analysis, and improving reporting and executive‑level communications.
• Demonstrate strong organizational discipline with exceptional attention to detail, follow‑through, and ownership of deliverables.
• Exhibit high proficiency in verbal and written communication, with strong interpersonal skills to collaborate effectively across diverse stakeholders, work styles, and organizational levels.
• Proven ability to manage competing priorities, multitask effectively, and deliver high‑quality results in fast‑paced, dynamic environments.
• Advanced computer literacy with hands‑on experience using Access, Excel, PowerPoint, Smartsheets, Tableau, and QGIS to support operational and analytical objectives.
• Extensive data analytics experience working with large, complex datasets, including sales pipeline management, revenue analysis, forecasting, and churn reporting.
• Minimum of 2 years of experience in business analysis, process mapping, and business operations design.
• Experience supporting telecommunications order-to-bill processes (ordering/provisioning, billing, invoicing, credits/adjustments).
• Working knowledge of service delivery/provisioning concepts (circuit IDs, install milestones, MACDs, service activation).
• Strong Excel skills (pivot tables, lookups, data validation) and experience building repeatable reporting/dashboards (e.g., Tableau or similar).
• Experience with CRM and/or order management/billing systems (e.g., SugarCRM, ICOMS, Netcracker, or comparable platforms).
• Demonstrated ability to document and improve workflows (SOPs, RACI, process maps), including cross-functional handoffs.
• Bachelor's degree or equivalent experience

Responsibilities

• Collecting, and analyzing operational data to identify trends, generate reports, and inform decision-making.
• Analyzing and optimizing existing business processes, identifying areas for improvement, and implementing new procedures to enhance efficiency.
• Facilitating communication between different departments, resolving operational issues, and coordinating with stakeholders at all levels.
• Coordinate with outside sources to ensure submitted data reflects an accurate depiction of performance while making recommendations for process improvement for current and future metrics collection systems.
• Provide business analysis support and assist with business requirements documentation to ensure effective delivery of system and operational changes.
• Educates and promotes a culture of continuous improvement by partnering with process owners / champions to drive improved results.
• Other duties as assigned

Benefits

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree