Senior Business Operations Coordinator

UnitedHealth Group•Eden Prairie, MN

4h•$18 - $32•Onsite

About The Position

This position is Onsite. Our office is located at 1 Optum Circle, Eden Prairie, MN. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Sr. Business Operations Coordinator is responsible for the end-to-end activities associated with new and renewing State issued clinical licenses across all clinical specialties (e.g. nurses, physicians, dietitians) for Optum employees. Includes primary source verification along with initial application and renewal mailings, reviewing content for completeness, and loading into the department’s database. The Clinical Licensure team will continue to support the enterprise with clinical licensure to maintain and track over 241,000 licenses and certifications, as well as assist clinicians with obtaining new state licensure as the business continues to require the licensure in order to take calls and provide services to customers.

Requirements

High School Diploma / GED
Must be 18 years of age OR older
1+ years of experience with navigating through systems and databases completing repetitive tasks with high quality
1+ years of experience with meeting business demands and deadlines in a frequently changing environment
Intermediate experience with Microsoft Office Suite 365 (Microsoft Outlook, Microsoft Teams, Microsoft Excel, Microsoft Word, etc..)
Experience to learn new skills, systems and processes
Ability to work full time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm CST. It may be necessary, given the business need, to work occasional overtime.

Nice To Haves

2+ years of experience working with licensing and / OR applications

Responsibilities

Review clinician demographics entered into the user interface and approve for importing
Populate and print new license applications
Timely communication with clinicians regarding missing information and/or inconsistencies
Preparing application(s) mailings
Complete full quality assurance review of clinician application returned to department by clinician
Obtain license payment funding on behalf of clinician
Submit application including payment and other required supporting documents
Follow-up on outstanding applications submitted to State board
Monitor aging reports and take appropriate action with State board and/or clinician
Perform online payment requests and manual check payment requests
Perform primary source verification – accessing individual State board websites
Special assignments including – monthly interaction audits; State board reporting
Monitor clinical licensure in clinical licensure system(s) to ensure data integrity
Onboard clinicians into clinical licensure system(s)
Extensive work experience within own function
Work is frequently completed without established procedures
Works independently
May act as a resource for others
May coordinate others' activities and training
Meeting business demands and deadlines in a frequently changing environment