Senior Business Operations Coordinator

UnitedHealth Group • Maryland Heights, MO

1d • $18 - $32 • Remote

About The Position

Optum is seeking a Senior Business Operations Coordinator to join their team. This role provides administrative support for psychologist-led service review work, including entering service authorizations into electronic medical record and service management systems, sending letter assignment tasks, and communicating clinical determinations. The position requires a detail-oriented, highly accountable individual who can work independently, learn new systems quickly, manage repetitive data-entry work with accuracy, and complete time-sensitive tasks with urgency. The role supports the Optum Behavioral Health psychologist team.

Requirements

• High School Diploma or GED
• Advanced computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
• 2+ years of experience of data entry maintaining data accuracy
• 1+ years of experience in healthcare, managed care, behavioral health, or insurance environment
• Available to work 40 hours per week remotely and within standard business hours
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Nice To Haves

• Proven ability to accomplish multiple tasks in an environment with interruptions
• Confidence and professionalism when interfacing with clinicians, provider offices, internal team members, and other business partners.
• Familiarity with behavioral health services, service authorization processes, clinical determinations, or office workflows
• Typing proficiency and ability to navigate computer systems while speaking on the phone
• Mathematical ability sufficient to support accurate authorization entry, unit calculations, date ranges, and related administrative tasks
• Solid verbal, written and interpersonal skills
• Solid critical thinking skills, attention to detail, and proven ability to effectively solve problems while utilizing all-encompassing customer service skill sets
• Ability to work independently in a fast-paced environment, flexible and adaptable to changing situations
• Ability to demonstrate an appropriate level of assertiveness in performing work responsibilities and in making work related decisions
• Ability to influence and negotiate through use of verbal, written and interpersonal means with a diverse group of people/disciplines at all levels of an organization
• Ability to plan and prioritize effectively
• Ability to develop strong professional relationships while demonstrating a clear understanding of complex business structures
• Ability to speak clearly and concisely while conveying complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others

Responsibilities

• Support psychologist reviewers by sending letter assignment tasks, documenting task completion, and ensuring administrative follow-through occurs within required turnaround time expectations.
• Enter service authorizations and related administrative information accurately into proprietary electronic medical record and service management systems. This work requires strong computer skills, attention to detail, documentation accuracy, typing proficiency, and the ability to learn new software and workflows quickly.
• Call out clinical determinations to clinicians or outpatient practice locations in a professional, clear, and confident manner while accurately documenting the communication in applicable systems.
• Prioritize daily work with a sense of urgency to support timely completion of psychologist administrative tasks, compliance expectations, and team workflow needs.
• Willingness to learn new systems and take on new tasks as requested by management is essential.
• Works independently.
• Knowledge of HIPAA requirements and confidentiality expectations in a healthcare environment.
• May act as a resource for others.
• May coordinate others' activities.
• Performs other duties as assigned.

Benefits

• Paid Time Off which you start to accrue with your first pay period
• 8 Paid Holidays
• Medical Plan options
• participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance
• Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• comprehensive benefits package
• incentive and recognition programs
• equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED