Senior Business Operations and Growth Lead, Ticketing

Airbnb

7d•$204,000 - $249,000•Remote

About The Position

The New Initiatives Team at Airbnb is responsible for building new businesses beyond the company's core offering. This team identifies opportunities, tests them rapidly, and scales successful ventures into durable, high-performing businesses with global reach. The team operates across the entire lifecycle from concept and market validation to operational frameworks and growth strategies for scalability. They collaborate with various functions including Product, Engineering, Design, Marketing, Supply, and Finance, focusing on turning insights into tangible outcomes. As a Senior Business Strategy and Operations Lead for Ticketing, you will be instrumental in defining the strategy, setting priorities, and driving Airbnb's ticketing business towards its objectives. Your responsibilities will include supply activation, tickets sold, Gross Booking Value, and the quality of the guest experience. You will lead cross-functional teams in product, marketing, supply, and partnerships by setting clear priorities and ensuring their alignment with business goals. This role offers strategic authority, allowing you to shape the business's direction, challenge plans that fall short, and make critical decisions to keep the business on track. Success in this role requires broad functional expertise in product, marketing, supply, and analytics to critically assess plans, identify the optimal path forward, and maintain high standards for partners. The ultimate measure of success is the business outcome.

Requirements

12+ years of experience in strategy, business operations, or a closely related field at a high-growth technology or marketplace company.
Proven track record of owning ambiguous, high-impact problems and delivering measurable results.
Genuine analytical depth: ability to build complex financial and operational models, find non-obvious insights in large datasets, and communicate findings with precision.
Proficiency in Excel; SQL experience strongly preferred.
Actively uses AI tools to go faster and deeper.
Product fluency: understanding of software product development, ability to identify gaps, write structured requirements, and influence product roadmaps.
Marketing fluency: understanding of growth and acquisition mechanics, experience with demand-side programs, and ability to drive conversion and LTV.
Experience in or adjacent to the ticketing technology ecosystem (channel managers, reservation systems, ticketing platforms).
Ability to operate effectively without direct authority, earning influence through analysis and clear recommendations.
Ability to build strong working relationships across functions and levels.
Self-starter who continuously learns new tools, domains, and methods.
Comfortable finding answers in unconventional places.
Outcome-obsessed: focuses on key metrics, demonstrates creativity and persistence in removing obstacles, and adjusts approach quickly.
Exceptional communicator: writes and presents with clarity and precision, adapting communication style for different audiences.

Nice To Haves

MBA preferred.

Responsibilities

Define and drive Airbnb's approach to the tickets business, identifying key partners and categories.
Build business cases and translate market dynamics into growth plans to improve supply activation, Gross Booking Value (GBV), and customer experience.
Maintain a deep understanding of the ticketing market, including OTAs, primary and secondary ticketers, reservation systems, and channel managers.
Synthesize market intelligence and leverage relationships to inform leadership priorities and strategies.
Build financial models, performance frameworks, and operational analyses to support strategic decisions.
Analyze data to derive actionable recommendations and communicate complex findings clearly.
Collaborate with Product, Marketing, Supply, Finance, and Partnerships teams to align plans, address gaps, and ensure prioritization of key initiatives.
Influence product roadmaps and shape demand flow through distribution technology partners.
Build and maintain strong relationships with internal and external stakeholders, acting as a trusted advisor.
Identify new growth levers, such as incentive structures, partner programs, and go-to-market approaches, to accelerate supply activation, tickets sold, and GBV.
Bring creativity to both strategy and execution to drive innovation and growth.