Senior Business Operations Analyst

Ciena•Ottawa, ON

40d•Remote

About The Position

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. As part of the Interconnects Product Line Management (PLM) organization, this role will support one of the fastest growing business units within Ciena and help establish world-class business operation practice within the PLM organization.

Requirements

Good understanding of basic product financials - ROI, variable cost, cost reduction over time, gross margin, overhead costs, cost of capital, etc
Advanced Excel skills (Formulas, PivotTables, VLOOKUP, INDEX/MATCH, and Data Tables, What-if scenarios etc)
Ability to mine data, generate reports, derive meaningful insights
Ability to synthesize data into actionable recommendations
General technical knowledge of the network and communications industry
Detail-oriented and data-driven problem solver
Driven to understand systems and processes at deep levels so we can get to issue root cause and process improvement
Self-starter with ability to work independently and as part of a team
Analytical, fact-based problem solver
Excellent written, verbal and presentation skills
Demonstrated experience working on multiple deliverables or projects from initiation to close-out, including effective planning, requirements gathering, workflow mapping, schedule, and issue tracking, highly organized
Customer/market focused - ability to identify and prioritize business impacts of various tasks and requests
Comfortable working with team members, broad range of co-workers across organizations, including peers and executives
Ability to handle a fast-paced business environment
Minimum of 5 years working in technical business role in telecom, datacom, components, or software industry
University degree

Responsibilities

Product Pricing. Develop tools to track pricing and work with PLMs, sales, and commercial mangers on pricing recommendations
Develop selling propositions to support pricing models and assist account teams in positioning with customers
Product Costing. Track cost profiles and work with PLMs to develop margin projection models
Product Forecasting. Develop and maintain various forecast tools and models based on regular account inputs, historic data, analyst reports, and in-house mathematical models.
Commercial. Work closely with sales and legal departments to review deal sheets, supply agreements, terms & conditions, as well as trade compliance and export/import control.
Track, maintain, and recommend portfolio-wide life cycle support terms and conditions
Financial Planning. Develop multi-year financial projection models with revenues and margin predictions to support multi-year strategic planning
New Product Introduction (NPI) Logistics. Work closely with PLMs, sales, engineering, and supply-chain-operations to facilitate early product samples shipment for lead customer lab trials
Product Allocations Work with PLMs and order fulfillment to facilitate allocation decisions and priority settings in cases when demands outpace supplies.