Sr Business Operations Advisor

Blue Cross and Blue Shield of North Carolina•Remote Flex - North Carolina, NC

5d•$89,174 - $142,679•Hybrid

About The Position

The Senior Business Operations Advisor provides advanced business and operational support for a department, division, or segment. The role covers strategic planning, business relationship management, business plan development, workforce planning, reporting, data and budget analysis, internal and external marketing, and special projects. The advisor develops and facilitates strategic planning processes, coordinates departmental and divisional events, manages workforce plans and staffing models, supports business planning, and helps departments adopt standard operating procedures and manage change. The role also leads special projects, assesses opportunities to reduce costs and improve efficiency, coordinates external engagements, and tracks initiatives. The position consolidates business operations reporting, analyzes strategic initiatives and performance metrics, and supports budget forecasting and cost-reduction goals. It also builds stakeholder and vendor relationships and coordinates annual, executive, board, and other business communications. The position uses a Hybrid-Flex or Remote-Flex arrangement, depending on the work and distance from the Durham headquarters. Hybrid-Flex employees work in the office at least two days per week; Remote-Flex employees work virtually and make a few office visits each year. Onsite expectations are discussed during the interview process.

Requirements

Bachelor's degree or advanced degree where required; alternatively, 7+ years of experience in a related field in lieu of a degree.
At least 5 years of experience in a related field.
Skills listed: Business Operation Management, Change Management, Client Vendor Relationship, Operations Management, Organizational Strategic Planning, Partnership Strategy, People Management, Process Improvements, Staffing Operations, and Strategic Consulting.

Responsibilities

Build and facilitate repeatable strategic planning processes, including confirming continued relevance, evaluating progress, and communicating with affected stakeholders.
Coordinate, plan, and facilitate departmental or divisional events, such as summits, all-hands meetings, leadership planning sessions, and staff meetings.
Manage workforce plans and staffing models across interrelated initiatives; track employee hires by budget and competency in alignment with the strategic plan and other key inputs.
Produce segment business plans and analyses under the guidance of the Segment Lead, as needed.
Facilitate adoption of departmental standard operating procedures and processes, and assist with communicating and educating other departments about new procedures.
Facilitate change management work supporting business and process improvements and departmental or divisional effectiveness.
Lead assigned special projects for a department, division, or segment.
Evaluate potential opportunities and recommend ways to reduce costs or improve efficiency; review best or next practices for potential adoption.
Develop recommendations based on industry literature and brief leadership on current and emerging issues important to the organization.
Lead engagements with external entities such as consultants and coordinate data gathering and research as directed by leadership.
Track departmental, divisional, or segment initiatives and projects, and independently prepare progress presentations for varied audiences, including ILT and senior leadership.
Consolidate and standardize business operations data analysis and reporting.
Analyze proposed strategic initiatives and provide insights using an end-to-end operational perspective.
Coordinate budget analysis, contribute to and monitor budget forecasts, and review progress against administrative cost-reduction goals.
Track and evaluate goal progress, including collecting and analyzing key performance indicator data.
Strengthen stakeholder relationships through proactive communications, relationship building, and process improvements.
Coordinate the Annual Report, CEO and Board reports, and other marketing or communication opportunities in partnership with internal and external stakeholders.
Provide input and recommended strategies for leadership public speaking engagements and industry board or committee meetings.
Coordinate and manage vendor relationships as required by business operations.