Sr Business Intelligence Analyst, Broadband
About The Position
The Senior Business Intelligence Analyst supports T-Mobile’s Broadband Business Intelligence team in providing commercial and marketing performance insights for its wireless ISP and fiber business. The role guides business analysis and communication of quantitative and qualitative data, including visual storytelling about marketing campaign and tactic impact. It takes analysis from requirements gathering through presentation, tailoring content to different audiences. Insights from the role help drive business and product performance decisions across the broadband organization. The analyst develops customer-centric solutions using data analysis, business acumen, creativity, and effective communication. The role also participates in designing and developing reporting structures, interfaces, and models. This is a hybrid position requiring at least three days per week in the office.
Requirements
- Bachelor’s degree in Business, Statistics, or a similar field plus 5 years of related work experience, or an advanced degree plus 3 years of related experience.
- 4 years of experience with business intelligence tools such as Business Objects, Cognos, or Hyperion.
- 4 years of experience reporting and analyzing performance and visualizing data with Tableau.
- 2 years of experience in online e-commerce or online support environments.
- 2 years of experience in advanced business analytics, including testing, competitive analysis, surveys, and market research.
- 4 years of experience with performant database querying using SQL.
- Expert analytical, problem-solving, and critical-reasoning skills.
- Advanced communication, consulting, influencing, and relationship-management skills.
- Proficiency in Microsoft Excel and PowerPoint.
- Ability to manage multiple projects simultaneously.
- Ability to work with cross-functional teams.
- Must be at least 18 years of age and legally authorized to work in the United States.
Responsibilities
- Support business intelligence needs using data from sources such as AWS Redshift, Azure, and Databricks.
- Guide data strategy across multiple touch points, including third-party data acquisition and integration.
- Drive core insights from available data and develop strategies to improve customer experience and business performance in collaboration with Marketing Managers, Data Scientists, and others.
- Participate early in enterprise projects to define reporting needs and incorporate them into system design.
- Create comprehensive dashboards using data from different sources for verbal and written presentations to senior management.
- Provide recommendations to cross-functional teams that result in process improvement.
- Participate in the design and development of reporting structures, interfaces, and models.
- Communicate analysis and visual storytelling about marketing campaigns and tactics, tailoring presentations for different audiences.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant and employee stock purchase plan.
- 401(k) and access to free, year-round money coaches.
- Annual bonus or periodic sales incentive or bonus, depending on role and eligibility.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits, backup care, enhanced family support, and childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care coverage.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
