Senior Business Experience & Planning Advisor- Global Capability Center

PNC • Pittsburgh, PA

9d • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Senior Business Experience & Planning Advisor within PNC's Technology organization, you will be based in Pittsburgh, PA or Dallas, TX. The Business Experience & Planning Advisor Sr will play a key role in advancing the strategy and maturity of the Technology Global Capability Center (GCC) offshore. This role partners closely with Technology leaders to optimize workforce strategy, enhance capabilities, and drive data-informed planning to support a scalable and high-performing offshore model. This individual will be responsible for shaping the future-state workforce, enabling capability evolution, and managing strategic roadmaps that align with business and technology priorities.

Requirements

• Experience working with or supporting a Global Capability Center (GCC)/captive offshore model
• Demonstrated experience in workforce strategy and planning within a Technology organization
• Strong ability to analyze data and translate insights into actionable recommendations
• Experience developing and managing strategic roadmaps
• Program and/or project management experience
• Strong stakeholder management and influencing skills
• Experience optimizing offshore/onshore workforce models
• Exposure to capability maturity frameworks and transformation initiatives
• Data analysis and insight generation from large datasets
• Experience with visualization tools such as: Power BI (preferred)
• Experience with visualization tools such as: Tableau (nice to have)
• Strong proficiency in Microsoft Office tools (Excel, PowerPoint, SharePoint)
• Bachelors degree
• Industry relevant experience is typically 8+ years.

Nice To Haves

• Tableau (nice to have)

Responsibilities

• Support the continued build-out and maturity of the Technology Global Capability Center (GCC)
• Partner with leadership to define, evolve, and expand GCC capabilities in alignment with business needs
• Evaluate current-state capabilities and identify opportunities to enhance or introduce new functions within the GCC model
• Drive strategic planning to ensure a sustainable and effective offshore/captive delivery model
• Partner with leaders to assess the current Technology workforce and define future-state workforce needs
• Develop and execute workforce strategies to optimize talent distribution, capability alignment, and cost efficiency
• Guide transformation efforts to evolve current workforce into future-ready capabilities
• Leverage workforce data and insights to support decision-making and long-term planning
• Own and manage the GCC roadmap, including capability maturity and expansion initiatives
• Translate strategy into actionable plans with clear milestones and deliverables
• Support program and project management activities to ensure successful execution of roadmap initiatives
• Identify dependencies, risks, and opportunities across GCC-related programs
• Drive insights from large datasets to inform workforce and capability decisions
• Leverage dashboards and analytics to guide strategy (vs. building tools from scratch)
• Utilize reporting tools to monitor progress, trends, and outcomes against strategic objectives
• Indirectly leads cross-functional teams to improve business planning methods.
• Executes key line of business initiatives and growth strategies and programs that will drive line of business objectives.
• Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.
• Leads execution and implementation of business planning processes.
• Designs strategic plans based on forecasts, and provides improvement recommendations.
• Understands business direction and needs and develops solutions, roadmaps and assessment of potential business impacts.
• Identifies and executes opportunities that add significant value to the business and to achieve business goals.
• Consults and influences key decision makers to ensure cross-business and cross-functional alignment and synergy.
• Serves as subject matter resource and advocate that influences the implementation of best practices and learning plans that meet business objectives.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level; and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior