Senior Business Development Manager - Globalize Service Line

Keywords Studios • Washington, DC

2d • Remote

About The Position

We’re looking for a strategic, proactive, and results-driven Senior Business Development Manager to lead and elevate our Client Engagement initiatives. In this role, you’ll own key client relationships and partner with executive stakeholders to maximize account retention, drive revenue growth, and ensure an outstanding client experience. This is an excellent opportunity for a seasoned professional who excels at high-level relationship building, strategic problem-solving, and driving cross-functional collaboration in a fast-paced environment.

Requirements

• Bachelor’s degree in Game Design, Business, Product Management, or a related field (MBA or equivalent experience is a plus).
• 7 to 10+ years of progressive experience in sales, project management, account management, or business development, preferably in a solutions-oriented environment.
• Familiarity with CRM software (e.g., Salesforce, HubSpot).
• Located the US West Coast / Pacific Time Zone.
• Highly organized with strong attention to detail and follow-through.
• Ability to build networks and develop relationships across different markets.
• Exceptional verbal and written communication and presentation skills.
• Proactive problem-solver with the ability to navigate ambiguity and manage high-pressure situations.
• Strong sense of accountability and dependability, with the ability to work both independently and as part of a team.

Nice To Haves

• Experience with project management is a plus.

Responsibilities

• Serve as the primary strategic partner and escalation point for key client accounts, ensuring long-term satisfaction and high-touch support
• Lead and facilitate client meetings, check-ins, and follow-ups
• Analyze and synthesize complex client performance data, feedback, and market trends to deliver actionable insights and strategic recommendations.
• Oversee cross-functional alignment, partnering closely with internal leadership (Implementation, Production, Sales, Marketing, Engineering) to streamline operations and resolve critical client challenges.
• Help maintain strong client relationships through consistent communication
• Monitor key metrics (usage, satisfaction, engagement) to identify risks and opportunities
• Support renewal processes with relevant data and documentation
• Identify clients suitable for testimonials or case studies in collaboration with marketing
• Assist onboarding and implementation teams to ensure smooth client transitions
• Support identifying growth opportunities within existing accounts
• Gather and share client feedback to improve products and services
• Contribute to internal documentation and reporting for continuous improvement

Benefits

• As this is a remote position, benefits may vary depending on the employing entity and the candidate’s country/state of residence.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior