Senior Business Controls Specialist

Bank of America•Phoenix, AZ

1d•Onsite

About The Position

The Senior Business Controls Specialist will join Bank of America’s Specialized Servicing and Fulfillment Operations (SSFO) Business Controls team. SSFO provides specialized support for situations requiring careful client service, close attention to detail, management of high risks, adjustments for unique product or situation combinations, and education of internal partners. The organization responds to changing products, compliance requirements, and client needs while emphasizing process excellence and employee engagement and growth. The SSFO Business Controls team establishes and oversees effective controls within SSFO processes and adherence to regulatory and investor guidelines. It oversees risk and operational management activities, including process management, issue management, risk operations, audit and exam management, quality assurance testing, complaints analysis, and metric oversight. The role involves coordinating with internal teams and stakeholders, including executive-level management, and producing and communicating control-related materials and evidence. This is a first-shift role with a stated workweek of 40 hours. Bank of America describes an in-office culture, with flexibility based on role-specific responsibilities and business needs.

Requirements

At least 3 years of Business Controls and/or Global Compliance and Operational Risk experience.
Moderate to advanced proficiency with Excel, PowerPoint, Word, and Outlook.
Analytical mindset and ability to manage competing priorities.
Strong organization and attention to detail, including the ability to manage multiple priorities and deliverables.
Exceptional verbal and written communication skills, including the ability to summarize complex subjects simply.
Comfort and confidence communicating with various stakeholders and executives.
Strong relationship-building skills for communication with internal teams and executive-level management.
Motivation, self-direction, and ability to learn quickly under pressure.
Ability to plan, facilitate, and lead meetings and prepare materials.
High school diploma, GED, secondary school, or equivalent.
Skills in workgroup facilitation, artifact creation and approval gathering, evidence collection, process design, issue management, operational controls, deadline management, verbal presentations, risk management, analytical and critical thinking, problem solving, written communications, decision making, prioritization, and recording and organizing information.

Nice To Haves

Knowledge and experience in Global Operations, particularly operations or customer service.
Experience with regulatory or policy standard adherence.
Effective listening, comprehension, and negotiation skills.
Working knowledge of general bank policies and standards.
Ability to develop new ideas and new approaches to existing ideas.
Research skills.

Responsibilities

Establish and oversee effective controls within SSFO processes and support adherence to regulatory and investor guidelines.
Support risk and operational management processes, including process management, issue management, risk operations, audit and exam management, quality assurance testing, complaints analysis, and metric oversight.
Create artifacts and gather approvals and evidence.
Write artifact narratives that explain content and connect it to the original request for information.
Plan, facilitate, and lead workgroup meetings, including process walkthroughs and demonstrations.
Support process design and issue management.
Communicate complex subjects clearly to stakeholders and executives.
Manage competing priorities and deliverables with deadlines and timelines that may range from an hour to a year.