Senior Manager, Business Controls Owner

Hagerty

2d•Hybrid

About The Position

The Senior Manager, Business Controls Owner serves as the operational governance authority for Hagerty's new insurance technology platform, ensuring that business processes are well-controlled, risks are identified and mitigated, and the platform operates in alignment with key risk and foundational business practices and key controls, regulatory, audit, and internal policy requirements. This individual contributor role sits at the intersection of insurance operations, technology, and enterprise risk, and serves as the primary business accountability point for controls design, documentation, testing, and ongoing monitoring across the platform lifecycle.

Requirements

Proven experience in business controls, operational risk, internal audit, or insurance operations governance.
Direct experience in an insurance carrier, MGA, or program administrator environment strongly preferred.
Familiarity with end-to-end insurance operations and core insurance technology platforms supporting but not limited to policy administration, underwriting, rating, billing, claims, reinsurance, financial reporting, and data management policy administration systems and insurance technology platforms (Duck Creek, Majesco, Guidewire, or equivalent).
Working knowledge of SOX, NAIC model audit rule, or state insurance regulatory requirements.
Experience leading RCSAs to support the business controls and preparing materials for internal or external audit examination coupled with familiarity with GRC Platforms to automate RCAs (Workiva, IT ServiceNow or equivalent GRC platforms).
Bachelor's degree in business, finance, accounting, or a related field; CIA, CISA, or equivalent certification a plus.
Ability to connect control design decisions to business outcomes that includes policyholder service quality, claims cycle time, billing accuracy, and agent experience.
Ability to develop credibility with underwriting, claims, finance, and distribution leaders as a controls partner who improves how work gets done to support sustainable operations and not simply as a compliance or audit function.
Ability to translate complex operational processes into clear, auditable control documentation.
Strong written communication skills; able to produce executive-ready materials independently.
Comfortable operating in a matrixed, cross-functional environment with ambiguous ownership.
Detail-oriented with strong project management instincts and the ability to manage multiple workstreams simultaneously.
Curiosity about technology and how platform capabilities can strengthen or introduce risk in business processes.

Nice To Haves

Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable.

Responsibilities

Define, document, and own the end-to-end business controls framework for the insurance platform, including process-level controls across policy administration, billing, underwriting, and claims workflows.
Establish control objectives, control activities, and key risk indicators aligned to business outcomes.
Develop and maintain process documentation standards, including workflows, RACI assignments, and process narratives.
Partner with operations and technology teams to ensure process controls are embedded at the point of design, not retrofitted after deployment.
Lead risk and control self-assessments (RCSAs) for platform-impacted business processes.
Identify control gaps, assess residual risk, and drive remediation plans to closure with clear ownership and timelines.
Serve as the primary business liaison for internal audit, external audit, and regulatory examinations related to platform operations.
Ensure evidence packages are complete, narratives are clear, and control testing documentation meets audit standards.
Participate in the platform change management process, evaluating proposed changes for control impact and ensuring the controls inventory is updated to reflect evolving system capabilities and process flows.
Collaborate closely with IT, compliance, finance, and insurance operations leadership to align on control priorities, escalate emerging risks, and ensure controls remain practical and proportionate to business needs.