Senior Business Consultant, Dedicated Success

Realtor.com Careers•Scottsdale, AZ

1d•Remote

About The Position

Recognized as the No. 1 site trusted by real estate professionals, Realtor.com® has been at the forefront of online real estate for over 25 years, connecting buyers, sellers, and renters with trusted insights and expert guidance to find their perfect home. Through its robust suite of tools, Realtor.com® not only makes a significant impact on the real estate industry at large, but for consumers, navigating the biggest purchase they will make in their life, by providing a user experience that is easy to use, easy to understand, and most of all, easy to make decisions. Join us on our mission to empower more people to find their way home by breaking barriers to entry, making the right connections, and building confidence through expert guidance. Senior Business Consultant, Dedicated Success at Realtor.com ® Are you an expert relationship builder? Are you experienced at developing deep executive-level relationships with premier strategic accounts? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest Senior Business Consultant, Dedicated Success and help change the world of real estate, one home at a time. The Senior Business Consultant, Dedicated Success is responsible for leading, growing, and retaining Realtor.com ’s most strategic and highest-value customer relationships. In this senior role, you’ll manage a portfolio of approximately 25 premier strategic accounts, developing deep executive-level relationships that cement Realtor.com as an indispensable business partner. You will provide a personalized, high-touch luxury experience, overseeing the entire post-sale lifecycle—from strategic implementation and custom training to high-stakes escalations and enterprise-wide renewals. As a strategic leader, you will build sophisticated partnerships based on trust, data-driven insights, and a deep understanding of your customers' long-term business goals. Top Reasons to Apply: Deliver a High-Touch, Luxury Experience: Manage an elite portfolio of just ~25 premier, highest-value strategic accounts, allowing you the bandwidth to build deep, personalized, executive-level relationships and celebrate key milestones. Provide True Bespoke Consultation: Act as an indispensable business partner by diving deep into your clients' unique operations and utilizing data-driven insights to deliver custom strategies, implementation plans, and best practices. Own the Enterprise Lifecycle: Take full ownership of the post-sale journey - from strategic implementation to high-stakes renewals - while traveling (~10%) to engage clients face-to-face and driving long-term revenue retention for Realtor.com's top footprint.

Requirements

Bachelor’s degree.
10+ years of account management experience, specifically focused on strategic, enterprise, or key major accounts.
Excellent verbal and written communication skills.
Ability to work with PCs, Internet and Microsoft applications (Word, Excel, and Outlook).
Salesforce experience.
Knowledge of the real estate industry.
Experience with technical customer support.

Responsibilities

Build and lead deep strategic relationships with a portfolio of ~25 highest-value strategic accounts, establishing Realtor.com as a core business partner.
Provide a personalized experience for your customers, learning their business operations and systems in order to provide them with custom consultation, data, and best practices for their Realtor.com products and services.
Engage with customers on a personal level, celebrating not only their business milestones, but also their personal ones (e.g. birthdays, holidays).
Retain and grow revenue with your customers by managing their post-sale experience. This includes product implementation, training, ongoing support, escalations, retention, and renewals.
Travel for conferences, events, and customer engagement (~10% of your time).
Execute effectively towards company initiatives set by leadership and corporate OKRs.
Develop a thorough understanding of all key Realtor.com business processes and products, recommending and implementing enhancements that will drive revenue with and improve the experience of high-value customers.
Communicate effectively with individuals across all levels of the company, including Sales, Product, Marketing, Technology, Operations, and Finance.
Have comprehensive business knowledge and technical skill on Salesforce, Focus Fire, and other enterprise systems.