Senior Business Consultant, Dedicated Success
About The Position
The Senior Business Consultant, Dedicated Success is responsible for leading, growing, and retaining Realtor.com’s most strategic and highest-value customer relationships. In this senior role, you’ll manage a portfolio of approximately 25 premier strategic accounts, developing deep executive-level relationships that cement Realtor.com as an indispensable business partner. You will provide a personalized, high-touch luxury experience, overseeing the entire post-sale lifecycle—from strategic implementation and custom training to high-stakes escalations and enterprise-wide renewals. As a strategic leader, you will build sophisticated partnerships based on trust, data-driven insights, and a deep understanding of your customers' long-term business goals.
Requirements
- Bachelor’s degree.
- 10+ years of account management experience, specifically focused on strategic, enterprise, or key major accounts.
- Excellent verbal and written communication skills.
- Ability to work with PCs, Internet and Microsoft applications (Word, Excel, and Outlook).
- Salesforce experience.
- Knowledge of the real estate industry.
- Experience with technical customer support.
Responsibilities
- Build and lead deep strategic relationships with a portfolio of ~25 highest-value strategic accounts, establishing Realtor.com as a core business partner.
- Provide a personalized experience for your customers, learning their business operations and systems in order to provide them with custom consultation, data, and best practices for their Realtor.com products and services.
- Engage with customers on a personal level, celebrating not only their business milestones, but also their personal ones (e.g. birthdays, holidays).
- Retain and grow revenue with your customers by managing their post-sale experience. This includes product implementation, training, ongoing support, escalations, retention, and renewals.
- Travel for conferences, events, and customer engagement (~10% of your time).
- Execute effectively towards company initiatives set by leadership and corporate OKRs.
- Develop a thorough understanding of all key Realtor.com business processes and products, recommending and implementing enhancements that will drive revenue with and improve the experience of high-value customers.
- Communicate effectively with individuals across all levels of the company, including Sales, Product, Marketing, Technology, Operations, and Finance.
- Have comprehensive business knowledge and technical skill on Salesforce, Focus Fire, and other enterprise systems.
Benefits
- Inclusive and Competitive medical, Rx, dental, and vision coverage
- Family forming benefits
- 13 Paid Holidays
- Flexible Time Off
- 8 hours of paid Volunteer Time off
- Immediate eligibility into Company 401(k) plan with 3.5% company match
- Tuition Reimbursement program for degreed and non-degreed programs
- 1:1 personalized Financial Planning Sessions
- Student Debt Retirement Savings Match program
- Free snacks and refreshments in each office location
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What This Job Offers
Job Type
Full-time
Career Level
Senior
