Senior Business Architect

Ameriprise Financial Services, LLC • Minneapolis, MN

1d • $114,500 - $157,400 • Hybrid

About The Position

Create exceptional client and advisor experiences enabled through technology and rooted in enterprise strategy. Bring an enterprise-wide strategic perspective to deliver interconnected, end-to-end experiences, bridge business strategy and execution, and ensure delivery of desired business outcomes.

Act as an internal coach and consultant to help improve customer experience. Support initiatives that transform end-to-end experiences, ensure the voice of the customer is integrated into design activities, and help establish consistent frameworks and customer/user journey maps across organizational disciplines. Use business architecture methods to assess improvement opportunities and strategic changes, including capability assessments, solution analysis, investment prioritization, and road-mapping. Apply customer journey tools and design processes to improve moments of truth, create or change experiences, execute improvement initiatives, and document experience gaps across touchpoints.

Ensure projects and operations deliver agreed business outcomes, engaging in key projects as a subject matter expert or proxy product owner. Maintain knowledge of industry, technology, and end-user trends; educate IT and business partners on opportunities; and lead proof-of-concept and prototype initiatives. Promote a customer-centric culture by advocating for customer experience, teaching methodology across functional groups, facilitating interactive sessions, and coaching stakeholders through education and training.

Partner with business stakeholders to understand the business environment, strategy, and needs; develop capability road maps and customer experience strategy; influence executive-level decisions and project direction; and recommend innovative technologies that advance the business and competitive position. Lead cross-functional design teams and discussions, gather employee input, understand and communicate voice-of-customer performance drivers, and develop expertise in business capabilities, customer and market requirements, and enterprise and business architecture. Support concept analysis to evaluate opportunities and design solutions that inform domain and capability road maps.

Requirements

• Bachelor’s degree or equivalent in Computer Science, Business, or a related field, or related work experience.
• 7–10 years of relevant experience.
• At least 2 years of business architecture experience, including strategy, impact analysis, solution design, delivery oversight, and performance analysis.
• Highly effective verbal and written communication skills and the ability to collaborate with varying levels of leadership.
• Advanced knowledge of modeling, simulation, and analysis techniques and methodologies.
• Experience leading, influencing, and managing business process improvement, optimization, or re-engineering initiatives and driving initiatives with operations teams.
• Proven ability to apply architectural principles, methods, and tools to complex business challenges.
• Experience and proficiency with Microsoft Office products, such as PowerPoint, Excel, and Visio.
• Valid U.S. work authorization that does not now or in the future require employment visa sponsorship.

Nice To Haves

• Experience identifying, evaluating, and incorporating AI, Generative AI, and automation into business strategies, operating models, products, and workflows to deliver measurable outcomes and enhanced customer experiences.
• Experience supporting Agile projects; Agile certification preferred.
• Experience supporting large projects through all phases and ability to think strategically and distinguish long-term from short-term priorities.
• High-level understanding of business operations and key business drivers.
• Demonstrated success in highly collaborative environments and ability to lead.

Responsibilities

• Use business architecture tools and techniques to assess improvement opportunities and changes needed to execute strategy, including capability assessments, solution analysis, investment prioritization, and road-mapping.
• Map customer journeys, identify and improve moments of truth, follow design processes for new or changing customer experiences, execute improvement initiatives, and document experience gaps across touchpoints.
• Ensure projects and operations deliver agreed-upon business outcomes; engage in key projects as a subject matter expert or proxy product owner.
• Monitor industry, technology, and end-user trends; educate IT and business teams about opportunities; and lead proof-of-concept and prototype initiatives.
• Advocate for customer experience and promote a customer-centric culture by teaching methodology, facilitating interactive sessions, and coaching stakeholders.
• Partner with business stakeholders to understand the environment, business strategy, and needs; develop capability road maps and customer experience strategy.
• Influence executive-level decisions and project direction, and recommend innovative technologies that support business goals and competitive advantage.
• Lead cross-functional design teams and facilitate group discussions; gather employee input on customer experiences and improvement opportunities.
• Understand and communicate key drivers of voice-of-customer performance across the organization.
• Build and maintain business-unit relationships and expertise in business strategy, industry, capabilities, customer and market requirements, and enterprise and business architecture.
• Support concept analysis to evaluate opportunities and design solutions that inform domain and capability road maps.

Benefits

• Vacation time
• Sick time
• 401(k)
• Health insurance
• Dental insurance
• Life insurance
• Variable pay may include bonuses, commissions, and/or long-term incentives, depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior