Senior Business Analyst
About The Position
ECS is seeking a Senior Business Analyst to work in our Arlington, VA office. Please Note: This position is contingent upon additional funding. Responsibilities include: Develop new business strategies and models Communicate to management on how these strategies and models will enhance business efficiency Create monthly reports on the performance of the business Identify and address operational, financial, and technological risks within the business Maintain, test, and improve business and systems operations Build and maintain relationships with key stakeholders Identify innovative ways to increase customer satisfaction Evaluate the performance of project teams to ensure that targets and deadlines are met Communicate ideas and viewpoints to senior management Act as a liaison between business and IT groups Supervise the design of new products and evaluate how these will perform on the market Qualifications Bachelor’s degree in business, accounting, IT or any related field 3+ years’ experience as a business analyst Knowledge of cloud environments Knowledge of Databricks Knowledge of Microsoft Visio and Access is advantageous Ability to develop and run SQL or Python queries Excellent communication skills - you have strong verbal and written interpersonal and communication skills, which are used to effectively interact with customers, collaborate with internal teams, and convey ideas and feedback Analytical skills - part of the daily role includes analyzing data, feedback, and metrics to derive meaningful insights and make data-driven decisions Customer service skills - you are experienced in placing the customer at the center of decision-making and continuously strive to exceed their expectations by staying on top of customer support and customer complaints, creating a powerful customer experience strategy Problem-solving/analytical skills - you can identify and address customer issues, resolve conflicts, and find creative solutions to pain points Adaptability - you can proactively respond to evolving customer needs, industry trends, and shifting business dynamics Proven training in Business Process Modeling Proficiency in MS Office (MS Word, Excel, PowerPoint) The ability to handle multiple projects in a fast-paced environment Project Management experience at the senior level
Requirements
- Bachelor’s degree in business, accounting, IT or any related field
- 3+ years’ experience as a business analyst
- Knowledge of cloud environments
- Knowledge of Databricks
- Ability to develop and run SQL or Python queries
- Excellent communication skills - you have strong verbal and written interpersonal and communication skills, which are used to effectively interact with customers, collaborate with internal teams, and convey ideas and feedback
- Analytical skills - part of the daily role includes analyzing data, feedback, and metrics to derive meaningful insights and make data-driven decisions
- Customer service skills - you are experienced in placing the customer at the center of decision-making and continuously strive to exceed their expectations by staying on top of customer support and customer complaints, creating a powerful customer experience strategy
- Problem-solving/analytical skills - you can identify and address customer issues, resolve conflicts, and find creative solutions to pain points
- Adaptability - you can proactively respond to evolving customer needs, industry trends, and shifting business dynamics
- Proven training in Business Process Modeling
- Proficiency in MS Office (MS Word, Excel, PowerPoint)
- The ability to handle multiple projects in a fast-paced environment
- Project Management experience at the senior level
Nice To Haves
- Knowledge of Microsoft Visio and Access is advantageous
Responsibilities
- Develop new business strategies and models
- Communicate to management on how these strategies and models will enhance business efficiency
- Create monthly reports on the performance of the business
- Identify and address operational, financial, and technological risks within the business
- Maintain, test, and improve business and systems operations
- Build and maintain relationships with key stakeholders
- Identify innovative ways to increase customer satisfaction
- Evaluate the performance of project teams to ensure that targets and deadlines are met
- Communicate ideas and viewpoints to senior management
- Act as a liaison between business and IT groups
- Supervise the design of new products and evaluate how these will perform on the market
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
