Senior Business Analyst

IKO North America•Mississauga, ON

3d•CA$111,000 - CA$132,000•Onsite

About The Position

This Senior Business Analyst position requires a focus on client success, client-facing skills and a strong understanding of the project lifecycle and software development lifecycle. You must bring leadership, analytical thinking, and be an inherent curiosity to the role. The successful candidate would be detail oriented with the ability and eagerness to learn and understand business, customer and technology needs. You are a creative thinker with excellent verbal and written communication skills and embrace detail but summarize and express it clearly and accurately. This opportunity is based fully onsite at our Mississauga, ON office location.

Requirements

7+ years’ experience as a Business Analyst, on large and complex technology projects with a focus on Sales and Customer service in the Manufacturing industry
Minimum 3 years’ experience with large and medium size projects that involve a combination of internal teams and external partners
Business process flows and modelling
Strong analytical skills with developing new reporting analytics
Analytical and critical thinking skills
Ability to present complex information clearly and concisely to different levels of the organization (written and verbal – i.e. PowerPoint)
Experienced with SDLC methodology run projects from Requirement Gathering, Design, Testing, Documentation Training through Implementation and Post Live Support
Previous experience in implementing business application of CRM, Loyalty Program, Ecommerce systems and integrations
Client-facing / Customer-facing experience to deliver solution overviews, webinars and training
Ability to communicate, produce documentation, prepare and lead client sessions, etc.
Strong ability to navigate ambiguity, overcome confusion and simplify complex situations
Solid presentation, facilitation, interview and workshop facilitation skills
Solid communication skills with ability and experience working with executive level staff
Previous experience with collaboration tools such as JIRA/Trello
University degree is required

Nice To Haves

PMI-PBA certification is an asset
Experienced with large ERP applications; Oracle JDE is an asset
Knowledge of Customer Relationship Management (CRM) software-preferably Salesforce.com and Salesforce Communities
Demonstrative experience using native Mobile apps and Responsive Design to digital solutions to strengthen client brands, and improve customer relationships leaning on tools such as CRM
Successful delivery of Ecommerce, Digital Marketing and CRM projects
Bilingual French/English is an asset
Working experience with a leading Ecommerce and Integration platform(s) including but not limited to Salesforce WordPress Oracle Fusion Middleware
Exposed to or directly used ECM, or Web CMS Integration Frameworks (SOAP, REST, JSON) XML/XML Schema and experience with Data Modeling
UI/UX Design Principles
SharePoint experience is an asset
Basic knowledge of CSS/HTML/Javascript

Responsibilities

Lead projects from a Solution Delivery perspective, from requirements gathering, design to delivery in an Agile, Scrum-based, environment and support project and program managers to build project plans and timelines
Support the Project Manager in both Agile and Waterfall projects
Build and maintain accurate User Stories / Business Requirements with User Acceptance criteria that will be used by developers, testers and shared with clients to ensure that business value is effectively captured and realized
Liaise between the client and project team in evaluating business value of User stories / Business Requirements and prioritizing them for execution by the team.
Position solutions and options to business stakeholders
Support and collaborate with the development team during the implementation of the requirements in order to clarify and refine User Stories.
Collaborate upstream with strategy team and downstream with Technology Architect
Create supporting technical documentation (matrices, sample calculations, field definitions, flow diagrams) where UI/UX designs and API definitions do not capture nuanced product requirements
Play a senior consulting role for specific areas of domain expertise including technology and solution choices to implement the solution.
Act as the Functional lead on complex projects from conception to implementation including leading interactions with internal architects, and/or 3rd. party Systems Integrators.
Perform day-to-day troubleshooting and support of in house built and procured production systems
Provide guidance and mentorship to junior and mid-level business analysts
Assist in onboarding new business analyst by helping them understand system functionalities and business processes