MD365 - Senior Business Analyst

Capgemini • Chicago, IL

2d • Hybrid

About The Position

Business Advisors shape the vision and strategy with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. Your role Defines the methods and the business analysis framework for the business analysis work to be carried out in their project or program together with the client. Additionally performs requirements elicitation and modelling. Performs leadership activities within the project and beyond.

Requirements

• Proven experience as a Business Analyst on Sales Transformation or CRM transformation projects.
• Strong expertise in requirements gathering, business process analysis, and documentation.
• Hands-on experience creating user stories, use cases, workflow diagrams, and functional specifications.
• Excellent stakeholder management, communication, and facilitation skills.
• Experience working in Agile/Scrum environments.
• Strong analytical and problem-solving capabilities.

Nice To Haves

• Experience with Microsoft Dynamics 365 CRM.
• Exposure to sales operations, customer lifecycle management, or CRM implementations.
• Familiarity with process mapping tools and business analysis methodologies.

Responsibilities

• Defines the methods and the business analysis framework for the business analysis work to be carried out in their project or program together with the client.
• Performs requirements elicitation and modelling.
• Performs leadership activities within the project and beyond.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade
• Company paid holidays
• Personal Days
• Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed