Senior Business Analyst

Harvard University • Cambridge, MA

8d • Hybrid

About The Position

Lead registrar operations including enrolment services, academic planning, technology solutions implementation, and policy development. By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive. The Faculty of Arts and Sciences (FAS) is the historic heart of Harvard University. It is the home of Harvard’s undergraduate program (Harvard College, founded in 1636) as well as all of Harvard’s Ph.D. programs (the Harvard Kenneth C. Griffin Graduate School of Arts and Sciences, founded in 1872), Harvard Athletics and the Division of Continuing Education. The 40 academic departments and 30+ centers of the FAS support a community unparalleled in its academic excellence across the broadest range of liberal arts and sciences disciplines. Together, the FAS seeks to foster an environment of ambition, curiosity and shared commitment to knowledge and truth that elicits excellence from all members of our community and prepares the next generation of leaders through a transformative educational experience.

Requirements

• Bachelor’s degree or equivalent work experience required
• Minimum of 7 years’ relevant work experience
• Bachelor’s degree in statistics, business analytics, computer science, information technology or related field
• 7+ years of post-secondary work experience with 3 to 5 years in business analysis, project management, registrar or other higher education unit;
• Experience using data for decision-making, reporting, and analysis
• Experience using Peoplesoft Campus Solutions and its various modules and tools, and/or other student information systems
• Strong communication skills
• Demonstrated team performance and leadership skills, service mindset approach, and the ability to act as a trusted advisor
• Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

Nice To Haves

• Master's degree in statistics, business analytics, computer science, information technology, higher education administration or related field

Responsibilities

• Act as a key business process and student systems liaison to our constituents including Harvard University Information Technology (HUIT), Harvard College, and the Griffin Graduate School of Arts and Science (GSAS); guide and prioritize reinvention of existing processes across all sub-units in the FAS Registrar's Office including Academic Planning, Enrollment Services, and Information & Records Management
• In collaboration with the Registrar leadership team, contribute to the unit's overall strategic plan; propose robust solutions to FAS complex business needs;
• Serve as point of escalation for review of data requests related to student records and course information; conduct data reporting and analysis across registrar portfolios; develop expertise regarding security roles and access to student information systems; provide support for EMS room reservation system
• Serve as primary facilitator of critical training for new employees and advise Business Analysts (BA) in the Registrar's Office on data governance best practices across teams; conduct collaborative Registrar Business Analyst peer group meetings and support mentorship opportunities
• Lead complex user acceptance testing efforts for the student information system and other processes. Ensure that documentation, configuration, and testing of enhancements and fixes meet established deadlines.
• Act as dedicated Business Analyst for Academic Planning unit needs regarding reporting, process reinvention, student information systems training

Benefits

• Generous paid time off including parental leave
• Medical, dental, and vision health insurance coverage starting on day one
• Retirement plans with university contributions
• Wellbeing and mental health resources
• Support for families and caregivers
• Professional development opportunities including tuition assistance and reimbursement
• Commuter benefits, discounts and campus perks

What This Job Offers

• Job Type: Full-time
• Career Level: Senior