Senior Business Analyst

Fraser Health•Surrey, BC

7d•Onsite

About The Position

We are proud of the innovation, dedication, partnership and tenacity of our physicians, employees and volunteers. More than any building or technology, it's our people who make Fraser Health distinct. Do you want to utilize your technical skills, information systems knowledge and develop as a leader in Fraser Health’s Digital Patient and Provider Experience Team? As a Senior Business Analyst you will provide technical consultation to the business area at all levels; system architecture, solution architecture, security, database design and etc. You will be working on various technical artifacts in accordance to the best practise. You enjoy spending time on R&D to solve technical challenges. You will excel as you work with all levels of the business, ensuring technology deliverable align with the business requirements. You are an excellent communicator. You know the how to convey message to different audience of different background. You have the project management skill set to lead small to medium scale projects. Build your career experience as you: Provide business analysis and consulting support throughout the planning, implementation, and operational phases of technology initiatives. Engage with clinical and business stakeholders to understand needs, gather requirements, and translate them into practical technology solutions. Analyze and document current-state and future-state workflows, identify gaps and opportunities, and support process improvements. Collaborate with clinical teams, technology teams, vendors, and project partners to support solution design, testing, implementation, and issue resolution. Develop business analysis and project deliverables, facilitate stakeholder discussions, and contribute to a collaborative team environment. Are you motivated to join us? We will be looking for you to have the following: Bachelor's degree in Health Informatics, Business Administration, Computer Science, Information Systems, or a related discipline. Three (3) to five (5) years of experience in business analysis, technology, healthcare, or a related field. An asset to this role would be: Experience working in complex healthcare or enterprise technology environments. Strong understanding of business analysis practices, including requirements elicitation, process mapping, gap analysis, and solution assessment. Experience translating clinical or business needs into clear functional and technical requirements. Ability to work effectively with clinical stakeholders, technology teams, vendors, and other partners to develop practical solutions. Familiarity with healthcare information systems, clinical workflows, and the impacts of technology changes on patient care and operations. Experience supporting technology projects through discovery, planning, testing, implementation, and transition to operational support. Ability to analyze current-state and future-state processes, identify gaps, and recommend practical improvements. Strong communication, facilitation, and organizational skills, with the ability to manage multiple priorities and communicate effectively with both technical and non-technical stakeholders. Does this sound like an excellent role for you? If so, here are more reasons why you should apply: A career with FH will offer you the opportunity to be a part of a dedicated team of experts in a dynamic and rewarding health care environment. We offer a competitive compensation and benefit package, including comprehensive health benefits coverage. BC’s health system is in the process of transformation. As part of the planned changes, certain IM/IT, Finance, and Supply Chain roles are expected to be in scope for transition to a new provincial shared services organization, BC Shared Health Services. Candidates applying to positions in these areas should be aware that, while the role is currently employed by the Health Authority, it may transition to BC Shared Health Services as part of the first or subsequent implementation phases. The intent of this transition is to support continuity of employment however, details regarding timing, process, and any impacts to employment arrangements will be confirmed as planning progresses. Providing this information at the recruitment stage is intended to ensure transparency about the broader system changes underway and to support informed decision-making by candidates. #LI-DNI Detailed Overview Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families: The Senior Business Analyst is responsible for providing leadership in Business Process Reengineering concepts, methods and technologies. Leads the analysis and documentation of business requirements for client-facing and internal Informatics services delivery processes for business, clinical, and systems support services within Fraser Health. The Senior Business Analyst will be engaged in multiple initiatives and will be responsible for project planning, business requirements gathering, data analysis and supporting the execution of projects and change management. Provides leadership and acts as an escalation point for Business Analysts to assist in resolving complex problems.

Requirements

Bachelor's degree in Health Informatics, Business Administration, Computer Science, Information Systems, or a related discipline.
Three (3) to five (5) years of experience in business analysis, technology, healthcare, or a related field.
Demonstrated knowledge of health and corporate information systems.
Ability to analyze business processes and business specifications.
Knowledge of systems analysis, design and development life cycle theory, concepts and practices.
Ability to develop innovative system/computing technology approaches and solutions for customer business needs.
Analytical reasoning and problem solving skills.
Ability to communicate effectively both verbally and in writing.
Ability to deal effectively with others.
Ability to organize and prioritize work.
Ability to work independently and as a member of a team.
Physical ability to perform the duties of the position.

Nice To Haves

Experience working in complex healthcare or enterprise technology environments.
Strong understanding of business analysis practices, including requirements elicitation, process mapping, gap analysis, and solution assessment.
Experience translating clinical or business needs into clear functional and technical requirements.
Ability to work effectively with clinical stakeholders, technology teams, vendors, and other partners to develop practical solutions.
Familiarity with healthcare information systems, clinical workflows, and the impacts of technology changes on patient care and operations.
Experience supporting technology projects through discovery, planning, testing, implementation, and transition to operational support.
Ability to analyze current-state and future-state processes, identify gaps, and recommend practical improvements.
Strong communication, facilitation, and organizational skills, with the ability to manage multiple priorities and communicate effectively with both technical and non-technical stakeholders.
Bachelor's Degree in Health Information Systems Management or a related field or an equivalent combination of education, training, and experience.
Three (3) to five (5) years of recent, related experience in a medium to large sized organization.
Experience with health and corporate information systems.
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Responsibilities

Provides strategic planning support and change management services by leading and providing senior level support and guidance in streamlining business processes and best practices for health and corporate information systems capture and utilization.
Leads, develops, and maintains the business processes necessary to facilitate care provider access to health and corporate information systems by conducting feasibility studies and determining user requirements for the uptake of health and corporate information functionality or systems. Leads, coordinates and/or participates in initiatives and process redesign that supports and follows the service management methodology.
Provides senior level business analysis by carrying out work flow analysis, developing business information requirements and models, defining business scope and objectives and planning, designing, or modifying practical manual and automated business processes.
Provides health information systems projects responsibility, under the direction of the Lead or Portfolio Manager, by performing business systems analysis support. Will lead small projects and provide project management guidance to Business Analysts.
Analyzes and diagnoses health information systems applications and/or business issues and provides resolution to either the systems or the business processes. Supports business process changes and/or functional changes to health information systems in support of business practice requirements by testing, modifying, and maintaining the integrated health information systems applications.
Develops Service Level Agreements between Informatics and assigned business areas to support the movement of projects to operational status, maintenance, and support.
Resolves operational issues with health information systems as identified internally or externally from the Informatics Customer Service desk.
Participates in the development, implementation, and evaluation of health informatics goals, objectives, policies and procedures for Informatics and assigned business areas within Fraser Health.
Participates on assigned internal and external committees as required and works collaboratively as a member of the Health Information Systems and Services team.