Senior Business Analyst- Business Advocate Unit (BAU)

State of Utah • Taylorsville, UT

8d • Hybrid

About The Position

The Business Advocate Unit (BAU) is seeking a Senior Business Analyst to act as a key liaison between ORS business operations and the Department of Technology Services (DTS). This role ensures that ORS business needs are translated into precise technical requirements, supporting both day-to-day ORSIS maintenance and ongoing ORSIS Modernization initiatives. The primary mission of Utah Office of Recovery Services is to promote responsibility. We help ensure that parents are financially responsible for their children by providing child support services and support for children in care.

Requirements

• Current employment with the Utah State Office of Recovery Services.
• Strong understanding of ORS business processes, child support operations, state/federal regulations, and policy frameworks.
• Hands-on experience navigating ORSIS with a knack for analytical thinking and problem-solving.

Nice To Haves

• Comfort using web-based tools and an eagerness to learn modern software management systems (such as Jira or Agile methods) with on-the-job training.
• A detail-oriented mindset with an interest in testing system updates, check for errors, and helping ensure new software features work smoothly for end-users.
• Strong communication skills and a willingness to represent ORS business needs in team discussions with management, technical support and external partners.

Responsibilities

• Serve as the subject matter expert bridging ORS child support business needs with DTS technical specifications.
• Author clear, structured business requirements (including BRDs, Project Concept Approvals, and Jira User Stories with complete acceptance criteria) for ORSIS enhancements and screen modernizations.
• Act as a designated screen owner during design sessions, conduct formal screen demonstrations, and ensure enhancements align with federal/state laws and OCSS regulations.
• Develop end-to-end User Acceptance Test (UAT) plans, build test data, execute test scenarios, and log/track defects in Jira prior to release.
• Research complex system errors, analyze operational impacts, submit change requests, and respond to technical/policy inquiries via the BAU proxy.
• Actively participate in cross-functional Agile/Scrum activities, including sprint planning, stand-ups, and retrospectives alongside DTS and vendor partners.

Benefits

• This position is eligible for a full benefits package
• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed