Senior Business Analyst- Business Advocate Unit (BAU)

State of Utah Office of the Governor • Taylorsville, UT

9d • Hybrid

About The Position

The Business Advocate Unit (BAU) is seeking a Senior Business Analyst to act as a key liaison between ORS business operations and the Department of Technology Services (DTS). This role ensures that ORS business needs are translated into precise technical requirements, supporting both day-to-day ORSIS maintenance and ongoing ORSIS Modernization initiatives.

Requirements

• Current employment with the Utah State Office of Recovery Services.
• Strong understanding of ORS business processes, child support operations, state/federal regulations, and policy frameworks.
• Hands-on experience navigating ORSIS with a knack for analytical thinking and problem-solving.

Nice To Haves

• Comfort using web-based tools and an eagerness to learn modern software management systems (such as Jira or Agile methods) with on-the-job training.
• A detail-oriented mindset with an interest in testing system updates, check for errors, and helping ensure new software features work smoothly for end-users.
• Strong communication skills and a willingness to represent ORS business needs in team discussions with management, technical support and external partners.

Responsibilities

• Serve as the subject matter expert bridging ORS child support business needs with DTS technical specifications.
• Author clear, structured business requirements (including BRDs, Project Concept Approvals, and Jira User Stories with complete acceptance criteria) for ORSIS enhancements and screen modernizations.
• Act as a designated screen owner during design sessions, conduct formal screen demonstrations, and ensure enhancements align with federal/state laws and OCSS regulations.
• Develop end-to-end User Acceptance Test (UAT) plans, build test data, execute test scenarios, and log/track defects in Jira prior to release.
• Research complex system errors, analyze operational impacts, submit change requests, and respond to technical/policy inquiries via the BAU proxy.
• Actively participate in cross-functional Agile/Scrum activities, including sprint planning, stand-ups, and retrospectives alongside DTS and vendor partners.

Benefits

• This position is eligible for a full benefits package
• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed