[InsideBoard AI] Senior Business Analyst

VO2 Group • New-York, United States of America, NY

3d • Hybrid

About The Position

InsideBoard AI, the AI-focused entity of VO2 Group, helps companies drive successful and sustained transformation from adoption to performance. Their powerful success formula is based on KPIs, communities, and boosters, creating a continuous and engaging environment for a seamless and personalized user experience. Their approach involves defining success, translating it into goals and KPI-driven actions, and using AI to guide users on what to do, how to do it, and why. Success boosters like training, gamification, and challenges encourage user actions. They serve well-known clients such as General Motors, Stellantis, Michelin, and Orange, with over 150,000 users globally.

Requirements

• 5–8+ years of experience as a Business Analyst in consulting, SaaS, digital transformation, or enterprise programs.
• Strong experience in gathering and documenting business requirements.
• Demonstrated ability to analyze complex processes and translate them into clear specifications.
• Experience working in Agile or hybrid delivery environments.
• Comfortable facilitating workshops and presenting to diverse stakeholders.
• Excellent clarity in writing requirements, diagrams, and functional documentation.
• Strong analytical mindset with the ability to make data-driven recommendations.

Nice To Haves

• Experience with CRM platforms (Salesforce, Dynamics, ServiceNow, or similar).
• Experience in large transformation programs with multiple business units.
• Familiarity with KPIs, reporting, dashboards, or data workflows.
• Exposure to change management, enablement, or user adoption initiatives.
• Hands-on experience with functional configuration of SaaS platforms.
• Experience owning QA/UAT processes in enterprise delivery environments.
• Bilingual (French/English) is a bonus.

Responsibilities

• Lead discovery sessions with business owners, SMEs, and end-users to gather requirements.
• Analyze business processes, pain points, and operational workflows to identify improvements.
• Translate business needs into detailed functional specifications, user stories, and acceptance criteria.
• Map current-state and future-state processes and create supporting documentation.
• Ensure traceability between business requirements, functional specifications, and delivery tasks.
• Work with product managers, architects, and developers to shape feasible, scalable solutions.
• Clarify requirements during design and build; remove ambiguity and ensure alignment.
• Participate in sprint planning, backlog prioritization, and refinement ceremonies.
• Review functional deliverables, test scenarios, and validate that solutions meet requirements.
• Support UAT planning, test execution, defect validation, and readiness sign-off.
• Serve as a bridge between business teams and technical teams, ensuring smooth communication.
• Build strong relationships with leaders, champions, and operational teams.
• Facilitate workshops, demos, and review sessions with cross-functional stakeholders.
• Prepare clear documentation, diagrams, and presentations tailored for executive or operational audiences.
• Analyze data to validate assumptions, identify gaps, and refine business requirements.
• Define KPIs and success metrics that align with business goals.
• Support reporting and dashboards by specifying data needs and validation rules.
• Execute functional configurations within the platform based on validated specifications.
• Configure workflows, business rules, KPI logic, and user-facing experiences aligned with solution design.
• Lead internal QA/UAT cycles, cross-validating delivery outputs against functional specifications.
• Perform peer-review QA on user stories delivered by other Business Analysts.
• Ensure production-readiness of delivery packages before go-live.

Benefits

• Base Salary: Commensurate with experience
• Vacation: Unlimited paid time off
• Sick Days: 10 per year
• Health Benefits: A dedicated allowance to choose the best option for your health

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed