Senior Business Analyst (US) EGRC-AI

TD Bank•Charlotte, NC

1d•Onsite

About The Position

The Senior Business Analyst will focus on enabling practical AI capabilities on the EGRC ServiceNow platform to streamline workflows, improve consistency, and enhance decision-making while staying aligned to risk appetite, governance standards, and regulatory expectations. Plans, manages, leads and oversees the end-to-end delivery of requirements throughout the lifecycle of the project in alignment with the business and/or enterprise needs and strategies. Provides leadership and work collaboratively with stakeholders including business, technology, and risk partners to support project benefits and changes to business processes, policies, and systems across single or multiple Lines of Business (LoB).

Requirements

Undergraduate degree
5-7 years related business analysis experience

Nice To Haves

Business Analyst Accreditation is an asset
Experience in eGRC / Non-Financial Risk Product Management at a large Financial Institution or G-SIB, supporting one or more of the following programs: Issue Management Incident/Event Management RCSA Business Continuity Management Operational Resilience Compliance Risk Assessment Laws, Rules, Regulations Management / Regulatory Change Management Policy Management Monitoring and Testing Product / Service Risk Management AML Risk Assessment Exam Management
Experience with ServiceNow IRM/GRC and translating complex regulatory and business requirements into scalable solutions
Experience leveraging the ServiceNow NowAssist platform to design and operationalize AI-enabled workflows
Experience in generative AI, prompt engineering, or AI-enabled workflows
ServiceNow certifications (e.g., CSA, CIS‑RC, CAD) or AI/NowAssist certifications

Responsibilities

Plans, manages, leads and oversees the end-to-end delivery of requirements throughout the lifecycle of the project in alignment with the business and/or enterprise needs and strategies.
Provides leadership and work collaboratively with stakeholders including business, technology, and risk partners to support project benefits and changes to business processes, policies, and systems across single or multiple Lines of Business (LoB).
Leads Requirements Management / work packages for Tier 3-4, low to moderate risk and regulatory projects with multiple stakeholders and across multiple LoB.
Gains/acquires sound to advanced understanding of business and user interaction with technology throughout project delivery.
Works independently as the senior or lead business analyst and coaches and guides members within area of expertise.
Identifies and leads problem resolution for complex issues at all levels.
Contributes to the communication and change management activities across multiple stakeholders.