Senior Business Analyst (US) EGRC-AI
About The Position
The Senior Business Analyst will focus on enabling practical AI capabilities on the EGRC ServiceNow platform to streamline workflows, improve consistency, and enhance decision-making while staying aligned to risk appetite, governance standards, and regulatory expectations. Plans, manages, leads and oversees the end-to-end delivery of requirements throughout the lifecycle of the project in alignment with the business and/or enterprise needs and strategies. Provides leadership and work collaboratively with stakeholders including business, technology, and risk partners to support project benefits and changes to business processes, policies, and systems across single or multiple Lines of Business (LoB).
Requirements
- Undergraduate degree
- 5-7 years related business analysis experience
Nice To Haves
- Business Analyst Accreditation is an asset
- Experience in eGRC / Non-Financial Risk Product Management at a large Financial Institution or G-SIB, supporting one or more of the following programs: Issue Management Incident/Event Management RCSA Business Continuity Management Operational Resilience Compliance Risk Assessment Laws, Rules, Regulations Management / Regulatory Change Management Policy Management Monitoring and Testing Product / Service Risk Management AML Risk Assessment Exam Management
- Experience with ServiceNow IRM/GRC and translating complex regulatory and business requirements into scalable solutions
- Experience leveraging the ServiceNow NowAssist platform to design and operationalize AI-enabled workflows
- Experience in generative AI, prompt engineering, or AI-enabled workflows
- ServiceNow certifications (e.g., CSA, CIS‑RC, CAD) or AI/NowAssist certifications
Responsibilities
- Plans, manages, leads and oversees the end-to-end delivery of requirements throughout the lifecycle of the project in alignment with the business and/or enterprise needs and strategies.
- Provides leadership and work collaboratively with stakeholders including business, technology, and risk partners to support project benefits and changes to business processes, policies, and systems across single or multiple Lines of Business (LoB).
- Leads Requirements Management / work packages for Tier 3-4, low to moderate risk and regulatory projects with multiple stakeholders and across multiple LoB.
- Identifies and leads problem resolution for complex issues at all levels.
- Contributes to the communication and change management activities across multiple stakeholders.
Benefits
- health and well-being benefits
- savings and retirement programs
- paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- banking benefits and discounts
- career development
- reward and recognition
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What This Job Offers
Job Type
Full-time
Career Level
Senior
