Product Owner I (US) eGRC AI

TD•Charlotte, NC

4d•$97,240 - $145,600•Onsite

About The Position

The Product Owner I will focus on the enablement of ServiceNow IRM/GRC and NowAssist capabilities, translating business needs into AI-driven platform solutions that enhance consistency, strengthen decision-making, and align with risk appetite, governance standards, and regulatory expectations. Responsible to ensure that a development team (pod) is creating value for the organization through the delivery of stakeholder-focused product increments. This entails aligning with other business leads, product owners, and business analysts to follow a product vision, creating and maintaining a prioritized product backlog, managing end-to-end delivery of requirements, and continuously assessing stakeholder feedback. The Product Owner I should always be considering how to maximize value, assessing how the product or the delivery process can be continuously improved, contributes to a positive work environment and ensures that work embodies the Agile principles of transparency, collaboration and engagement.

Requirements

Undergraduate degree and / or product certificate
7+ years relevant experience
3-5 years Product Owner or Agile related delivery experience
Certified Scrum Product Owner (CSPO) certification and project management experience considered an asset
Scaled Agile Framework (SAFe) certifications or experience operating in scaled agile delivery considered an asset
Experience in eGRC / Non-Financial Risk Product Management at a large Financial Institution or G-SIB, supporting one or more of the following programs: Issue Management Incident/Event Management RCSA Business Continuity Management Operational Resilience Compliance Risk Assessment Laws, Rules, Regulations Management / Regulatory Change Management Policy Management Monitoring and Testing Product / Service Risk Management AML Risk Assessment Exam Management
Experience in ServiceNow IRM/GRC, leading end-to-end translation of complex business requirements into scalable solutions
Experience leveraging the ServiceNow NowAssist platform to design and operationalize AI-enabled workflows
Experience in generative AI, prompt engineering, or AI-enabled workflows
ServiceNow certifications (e.g., CSA, CIS‑RC, CAD) and /or AI/Now Assist certifications

Responsibilities

Key subject matter expert professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas
Accountable for specialized product development support based on sound product expertise and knowledge of Agile/Scrum processes, roles and practices
Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations
Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services
Leads and integrates cross-function understanding within their own field of specialty, and /or projects with significant resource requirements, risk and / or complexity
Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions
Uses sophisticated analytical thought to exercise judgement and identify solutions
Impacts the achievement of sub-function or business line objectives within the area they are accountable for
Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders
Works autonomously as the lead and guide others within area of expertise
Partners with senior management to support the delivery of a product vision
In alignment with the product vision, create and maintain a product backlog and continuously re-prioritize user stories that will provide the most customer or end user value
Continuously aligns with senior management on the product delivery roadmap, defined Minimum Marketable Features or Minimum Viable Products and release cadence
Reviews performance analytics; recommend and champion strategies to enhance the customer or end user product experience
Participates in scrum or Kanban events (e.g. stand-ups, retrospectives), express new ideas for improving product value or delivery efficiency, sharing with leadership as appropriate
Proactively engages established business process partners to ensure customers or end users are prepared for application changes and establish Day 2 processes
Creates a value-focused product backlog and continuously iterate, ensuring there are user stories scoped and prioritized
Provides user story design, development and completion oversight; accepting / rejecting user stories based on the agreed upon Definition of Done and Acceptance Criteria
Manages delivery initiatives and (depending on complexity) oversee multiple development team (pod) backlogs
Proactively raises issues that impede the efficient delivery of customer-focused increments
Responsible for defect management and prioritization
Adheres to enterprise frameworks or methodologies that relate to activities for own business area / journey
Ensures on-going strategic alignment with senior management, providing feedback as appropriate
Considers development team and stakeholder feedback in backlog management, facilitating conversations with multiple stakeholders representing competing priorities
Understands the internal business and technical environment, proactively defining, aligning or integrating with relevant stakeholders, shared services control groups (or platform as appropriate
Leads the submission and discussion on the Quarterly Business Review, with respect to their product
Proactively manages business stakeholders to obtain inputs needed for product development in a timely manner
Monitors the regulatory environment and partner with the senior management to consider changes to product strategy as needed
Actively coordinates and engages in risk, quality and/or business testing management
Empowered to make product delivery decisions, escalating to senior management as appropriate
Actively communicates to business, technology and senior management regarding product changes and backlog priorities
Single point of escalation for development team, providing guidance and decisioning as needed
Works cohesively with peers to reinforce Agile processes
Compiles performance metrics and share with relevant stakeholders
Defines the OKRs in partnership with numerous stakeholders across the organization
Protects the interests of the organization- identify and manage risks, and escalate non-standard, high risk activities as necessary
Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues / points of interest
Supports team development, track team performance metrics, and provides ongoing coaching and support
Provides thought leadership and / or industry knowledge for area of expertise in product area and participate in knowledge transfer within the team and business area / journey
Works cohesively with Scrum Master to reinforce Agile processes
Participates in personal performance management and development activities, including cross training within own team
Keeps others informed and up-to-date about the status / progress of delivery and / or all relevant or useful information related to day-to-day activities
Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships
Contributes to a fair, positive and equitable environment that supports a diverse workforce
Acts as a brand ambassador for the business area / journey and the bank, both internally and / or externally